If a user toggles the TinyMCE editor and then types in text, the text is cleared out on submit meaning that any case descriptions/updates are not sent.
Expected Behavior
Editor should toggle on/off without issue and send data as expected.
Actual Behavior
User toggles the TinyMCE editor off showing an empty plain text box. Text is filled in the plain text box. On submit, the text is cleared out.
Possible Fix
Modify the portal code to allow for toggling of editor on/off and saving text in all scenarios of this.
Steps to Reproduce
Log in as a portal user
Create a new case
Toggle the TinyMCE editor off
Type in text into the description/update text boxes
Click Submit
Observe that text/data is cleared out and not submitted/saved as expected
Context
This affects submitting details to portal when following this specific scenario and is a low priority.
Your Environment
SuiteCRM Version used: 7.7.8
Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): Chrome 43
Environment name and version (e.g. MySQL, PHP 7): PHP 5.5.9
Operating System and version (e.g Ubuntu 16.04): Ubuntu 14.04.05 LTS
Issue
If a user toggles the TinyMCE editor and then types in text, the text is cleared out on submit meaning that any case descriptions/updates are not sent.
Expected Behavior
Editor should toggle on/off without issue and send data as expected.
Actual Behavior
User toggles the TinyMCE editor off showing an empty plain text box. Text is filled in the plain text box. On submit, the text is cleared out.
Possible Fix
Modify the portal code to allow for toggling of editor on/off and saving text in all scenarios of this.
Steps to Reproduce
Context
This affects submitting details to portal when following this specific scenario and is a low priority.
Your Environment