Sleep pulse data has stopped appear in app after tuesday 26 dec

salgo60 commented 8 months ago

Emailed support and restarted all devices
1. Same problem
Deleted the app and installed it again
1. Same problem
2. 1 jan works see below

Video

youtube video

youtube movie with no sound

salgo60 commented 8 months ago

Example how the sleeping pulse is not shown the last 5 days

Example how sleep is found in IHealth and Withings app

salgo60 commented 8 months ago

Support Info Ver: Eclipse 1.8.3 - sv-SE- Mod: iPhone14,8 iOS: 17.1.2 As at: 2:43PM Sunday, December 31 2023 Watch: Eclipse Watch app has not been installed. HealthKit: Access has been granted. Activity: 191 days, last synch 2:42PM Sunday, December 31 2023 Sleep: 98 AP days (20231231), 29 AS days (20231025), last synch 2:42PM Sunday, December 31 2023 Sleep Source: Using Apple Sleep iCloud: connected. Active: com.tantsissa.eclipse.EY.month 1:36AM Tuesday, December 26 2023 - 1:36AM Friday, January 26 2024 Since: 1:36AM Thursday, October 19 2023

salgo60 commented 8 months ago

Update 1 Jan works ?!?!

Looks like 1 Jan transferred sleeping pulse

tried resend training history - no change

salgo60 commented 8 months ago

Tantsissa Support | Tantsissa Support | 10:59 (1 hour ago) | | -- | -- | -- | -- | -- Tantsissa Support to me | to me to me

Hi, thanks for the information.

What happens if you change to AutoSleep as the data source in the Options tab under Configure My Eclipse, does the data show for the most recent AutoSleep sleep session? Health does not need permissions to access health data to display it, while apps need permissions to the data. Eclipse also needs the full sleep session to calculate the values.

One thing I have seen with another user, is if you are using sleep schedules try turn this off and just manually turn on the Watch sleep focus at bedtime and see if that makes a difference. Sleep schedules can play havoc with backend health data locks. They turned this off and all values appeared, but I have only seen this once.

Kind regards,

Support

salgo60 commented 8 months ago