Unified Communications Interface (UCI) is a system that powers governments to create and manage conversations with citizens and with its own officials. Through UCI governments can seamlessly setup simple and complex conversations using a multi-channel approach. UCI aims to democratize the use of different communication channels such as WhatsApp, Telegram, SMS, email for governance use cases through a standard configurable manner that is reusable and scalable across all governance use cases.
The two main functionalities to achieve this is:
Refs: https://github.com/samagra-comms/uci-apis/issues/199#issuecomment-1661917634