[Bug]: Home Status Always OFF

[mannyd209]

What happened?

The Status on the Home Screen of Apple HomeKit only shows OFF at all times, it never updates with the current Security System status. Currently in the photo attached my security system is in Home Mode but the status is saying it’s Off. Can this be looked into? Thanks

Plugin Version

v1.0.x (Supported)

HomeBridge Version

v1.3.x (Supported)

NodeJS Version

v14 (Supported)

Operating System

Docker

Relevant log output

No response

[lenoxys]

Hello,

I will need some log from HomeBridge UI.

Please refer to that documentation : https://github.com/samemory/homebridge-eufy-security/wiki/Basic-Troubleshooting

[mannyd209]

What part of the Debug Code do you need? There is a lot there. LoL

I see this though:

[8/24/2021, 12:04:57 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home Handle Current System state: 0

0 must = Off so does 1 = On

[lenoxys]

While debug on, just change the alarm mode and paste here the output

[mannyd209]

When I toggled the alarm Off this is the Debug Code I got:

[8/24/2021, 12:38:20 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home GET SecuritySystemCurrentState
[8/24/2021, 12:38:20 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home Connected to Eufy API
[8/24/2021, 12:38:20 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home Eufy Guard Mode:  { value: 1, timestamp: 1629782403000 }
[8/24/2021, 12:38:20 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home GET SecuritySystemTargetState
[8/24/2021, 12:38:20 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home Connected to Eufy API
[8/24/2021, 12:38:20 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home Eufy Guard Mode:  { value: 1, timestamp: 1629782403000 }
[8/24/2021, 12:38:20 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home Handle Current System state: 0
[8/24/2021, 12:38:20 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home GET SecuritySystemCurrentState
[8/24/2021, 12:38:20 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home Connected to Eufy API
[8/24/2021, 12:38:20 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home Eufy Guard Mode:  { value: 1, timestamp: 1629782403000 }
[8/24/2021, 12:38:20 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home GET SecuritySystemTargetState
[8/24/2021, 12:38:20 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home Connected to Eufy API
[8/24/2021, 12:38:20 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home Eufy Guard Mode:  { value: 1, timestamp: 1629782403000 }
[8/24/2021, 12:38:20 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home Handle Current System state: 0
[8/24/2021, 12:38:21 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home GET SecuritySystemCurrentState
[8/24/2021, 12:38:21 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home Connected to Eufy API
[8/24/2021, 12:38:21 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home Eufy Guard Mode:  { value: 1, timestamp: 1629782403000 }
[8/24/2021, 12:38:21 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home Handle Current System state: 0
[8/24/2021, 12:38:22 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home Handle Station Raw Property Changes: 1151 63 1629833902601
[8/24/2021, 12:38:22 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home Received onStationCurrentModePushNotification - currentMode 63 homekitCurrentMode 3
[8/24/2021, 12:38:22 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home Handle Station Property Changes: currentMode { value: 63, timestamp: 1629833902601 }
[8/24/2021, 12:38:26 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home Handle Station Raw Property Changes: 1224 63 1629833906994
[8/24/2021, 12:38:26 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home Received onStationGuardModePushNotification - guardmode 63 homekitGuardMode 3
[8/24/2021, 12:38:26 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home Handle Station Property Changes: guardMode { value: 63, timestamp: 1629833906994 }
[8/24/2021, 12:38:26 PM] [EufySecurity-1.0.0-rc.4] DEBUG: Duarte’s Home Handle Station Raw Property Changes: 1147 1629833905 1629833906994```

[lenoxys]

can you test on rc7 ?

[mannyd209]

Does my config look correct?

[lenoxys]

We removed hkdisarmed until 1.1.0. Can you test this one ?

        {
            "platform": "EufySecurity",
            "username": "xxxxxxxxxxxxxxx",
            "password": "xxxxxxxxxxxxxxx",
            "enableCamera": true,
            "pollingIntervalMinutes": 30,
            "hkHome": 1,
            "hkAway": 0,
            "hkNight": 3,
            "hkOff": 63,
            "enableDetailedLogging": 0,
            "ignoreStations": [],
            "ignoreDevices": []
        }

[mannyd209]

The problem I'm having is hKOff: 63 is disarming my alarm not turning it off. Whats the value for OFF?

[lenoxys]

We removed off for now. We plan it in 1.1.0. Until then, you can still use custom mode

[mannyd209]

So with OFF removed, when I turn off my alarm from Homekit, my Eufy Keypad shows noting is set and then when I set any mode from my Keypad, the alarm is tripped and my siren comes on as if I just triggered my alarm. When the OFF was still on in previous versions the Keypad worked as it should and never triggered my alarm.

[lenoxys]

haa got it. I'm pushing the rc10 so no more alarm triggered.

[mannyd209]

Thanks, that 10rc fixed the triggered issue. Now we just need to get the Home Status issue fixed. Still shows always OFF in the status no matter what mode you are in.

[lenoxys]

Is it when you switch the mode on the keypad ?

[mannyd209]

It doesn’t matter where you switch the mode from, it just always shows the Status on the Home app as OFF no matter what mode you switch it to and no matter from where you switch it from.

[mannyd209]

It’s just on the HOME page in Apple HomeKit, cause on the Alarm (room) page it shows it correct.

[lenoxys]

ok home page should reflect the room one. I suggest to clear the cached.

In homebridge settings > Remove Single Cached Accessory > Select the Duarte's Home accessory and remove it > Restart HB.

[mannyd209]

I just did that and still the same. Any other suggestions?

[lenoxys]

I don't know. Clear the whole accessory cache of HB ? But you will loose all the settings and all the devices will go to a single room and I'm not sure it will fix the issue.

[lenoxys]

disabling the favorite on this object and close home app and enable favorite again.

[mannyd209]

I disabled the favorites and then close the home app and rebooted my phone and the Homebridge. Still the same 😩

[lenoxys]

Do you have other iOS devices ?

[mannyd209]

Yes several.

[lenoxys]

All of them are same behavior ?

[mannyd209]

Yes all of the other devices are the same.

[lenoxys]

Can you share it again, I'd like to see if I can reproduce your issue on my env ?

[mannyd209]

What would you like me to share?

[lenoxys]

your camera again. I will have a look this evening (CEST). If you don't mind.

[mannyd209]

My camera isn’t the issue. I’m confused.

[lenoxys]

I mean the alarm

[mannyd209]

How would you like me to share it?

[lenoxys]

eufy-plugin-test@secugrator.com

https://support.eufylife.com/s/article/Share-Your-eufySecurity-Devices-With-Your-Family

[github-actions[bot]]

This issue is stale because it has been open 30 days with no activity. Remove stale label or comment or this will be closed in 5 days.

[github-actions[bot]]

This issue was closed because it has been stalled for 5 days with no activity.

[lenoxys]

try the new beta version

[schliemann]

Will try tonight.