[Bug]: can’t login after plug-in remove

[danidindin]

What happened?

The plug in was working well, But after I uninstall the plug in and installed again I can’t login again and cannot get the my camera.

I get the error: “this.driver.refreshData is not a functional” Someone was get this error?

What can I do?

Thanks

Device Type

Doorbell (Supported)

Plugin Version

v1.0.x (Supported)

HomeBridge Version

v1.3.x (Supported)

NodeJS Version

v12 (Supported)

Operating System

Mac OS X

Relevant log output

No response

[github-actions[bot]]

Did you check this Common Issues pages ?

[danidindin]

Another Log

[Homebridge UI] [homebridge-eufy-security] TypeError: this.driver.refreshData is not a function at UiServer.requestOtp (/usr/local/lib/node_modules/homebridge-eufy-security/homebridge-ui/server.js:63:25) at processTicksAndRejections (internal/process/task_queues.js:95:5) at async UiServer.processRequest (/usr/local/lib/node_modules/homebridge-eufy-security/node_modules/@homebridge/plugin-ui-utils/dist/server.js:75:30)

[charlierushton]

I am also getting this problem.

I am new to Homebridge so don't really know where to start

Logs: [10/18/2021, 10:55:42 AM] [EufySecurity] Error refreshing data from Eufy: TypeError: client.refreshData is not a function at EufySecurityPlatform.refreshData (/opt/homebrew/lib/node_modules/homebridge-eufy-security/src/platform.ts:418:22) at EufySecurityPlatform.discoverDevices (/opt/homebrew/lib/node_modules/homebridge-eufy-security/src/platform.ts:151:16) at HomebridgeAPI. (/opt/homebrew/lib/node_modules/homebridge-eufy-security/src/platform.ts:119:7)

[lenoxys]

Hello,

the best is to remove eufy security configuration and redo the install process.

How to do it :

Click delete icon when editing the setting of the plugin

[charlierushton]

@lenoxys No joy, I've tried removing the configuration & uninstalling / reinstalling the plugin

[lenoxys]

Did you use a specific account for the plugin or use the same than the one in the Eufy App ?

[charlierushton]

I use the same account as in the eufy app @lenoxys

[danidindin]

I also try to uninstall the pulg-in, install again and get the error I deleted all the homebridge and module folder, create new homebridge and also doesn't work I create 2 deferent users and get this error aging

[charlierushton]

I also created a separate account / guest user and tried that, didn't work

[lenoxys]

Which version of MacOS you're using ?

[lenoxys]

I use the same account as in the eufy app @lenoxys

We recommend to use a different account.

[charlierushton]

[charlierushton]

@lenoxys I've tried using a guest account, I've tried clearing the config and re-adding it via the JSON file rather than the wizard. No joy. I'm running macOS 11.6 on an M1 chip.

Any suggestions?

[lenoxys]

Look like an issue with MacOS. I'm able to reproduce the issue. Let me check.

[danidindin]

The real issue is that it worked until i uninstall the plugin and reinstall because of problem, i tryed in my other homebridge on rpi and Iven there it doesn't work after uninstall and reinstall it.

Someone can check if hem uninstall the plug in they can login back agin? maybe the user is locked on the server and cant get the token again.

[lenoxys]

can you test the 1.0.1 ?

[crushton97]

@lenoxys I can confirm 1.0.1 allows me to get past the login stage of installation, and I can see all of my devices in Home app.

However none of my cameras (2 cams, 1 doorbell) won't stream video

[10/18/2021, 3:49:43 PM] [EufySecurity] FFmpeg process creation failed: spawn ffmpeg ENOENT Doorbell

[crushton97]

Please ignore last post - realised I didn't have FFmpeg installed

[lenoxys]

Cool thanks for your feedback. I'm closing this.