[Bug]: no devices showing up in hoobs. username and password correct

[courtnage]

What happened?

Thanks so much for making this plugin, I'm having some issues though, and I hope you can help. After installing hoobs and eufy plugin, no devices in my home are showing up in hoobs accessories.

Device Type

other (UnSupported)

Plugin Version

v1.0.x (Supported)

HomeBridge Version

other (UnSupported)

NodeJS Version

v12 (Supported)

Operating System

Other

Relevant log output

No response

11/26/2021, 10:42:51 PMEufy Security Bridge 2 starting 11/26/2021, 10:42:56 PMEufy Security Bridge 2Loaded plugin 'homebridge-eufy-security' 11/26/2021, 10:42:56 PMEufy Security Bridge 2Loading 1 platforms... 11/26/2021, 10:42:56 PMEufy Security Bridge 2EufySecurityFinished initializing Eufy Security Platform 11/26/2021, 10:42:57 PMEufy Security Bridge 2Bridge is running on port 54826. 11/26/2021, 10:42:58 PMEufy Security Bridge 2EufySecurityERRORNot connected can't continue!

config: { "accessories": [], "platforms": [ { "platform": "EufySecurity", "username": "xxxxx@xxxx.com", "password": "xxxxxxx", "enableCamera": true } ] }

[github-actions[bot]]

Did you check this Common Issues pages ?

[sunnyysetia]

I am also having this issue.. Has anyone had any luck with fixing this?

[cankerman]

Anyone have an answer or solution for this. Same issues here as well

[schliemann]

@cankerman What version are you using? 1.0.6 should get devices. However stream is broken on 1.0.6. Will be fixed later.

[cankerman]

@cankerman What version are you using? 1.0.6 should get devices. However stream is broken on 1.0.6. Will be fixed later.

To the best of my knowledge i am running the latest update as i just recently (last week or so) started dabbling into homebridge (hoobs). I will check when i get home to verify i got the accessories to show 1x and even added my doorbell cam and the lock to homekit but needed to adjust permissions in the Eufy app to show a Eufy lock wifi hub(supported based on the supported devices list) im trying to control also. I adjusted permissions, unistalled and then reinstalled the plugin and bridge and since that 1x no accessories shows up. I removed the bridge and accessories in the home app as well. Have tried numerous unistalls/reinstalls even factory reset hoobs to insure nothing was left behind from my previous attempts but at this point i no longer see devices/accessories being shown. Not sure if it matters since there is a hoobs windows app but i am running hoobs off a windowd pc thru the hoobs windows program.

Thanks for your prompt reply any further assistance would be greatly appreciated

[deon-wentzel]

So I have the latest version of Hoobs and I installed the homebridge-eufy security plugin. When I first installed the plugin I had an issue with 2FA. On disabling 2FA this issue was resolved and I was able to see the Video Camera in Home APP. The other issue I had was the live streaming. I followed these instructions https://github.com/bropat/eufy-security-client/issues/79 to resolve the streaming issue. I hope this helps? BTW I am using version 1.06 of the plugin.

[schliemann]

@cankerman Can you follow the advice from @deon-wentzel ?

[TORQS67]

I'm having the same issue. No devices showing up. I'm using hoobs.

[schliemann]

@TORQS67 And you have disabled 2FA?

[TORQS67]

@TORQS67 And you have disabled 2FA?

Yes, 2FA disabled, admin permission granted to the guest account. Even tried changing the password but still get this "Not connected can't continue" error message.

[TORQS67]

I'm having the same issue. No devices showing up. I'm using hoobs.

Weird enough. Now the plugin works fine and I can see my doorbell in Homekit. Didn't do anything but left it untouched overnight.

[schliemann]

Try and check the log if it is available.

[schliemann]

@courtnage Are you still having this issue?

[lenoxys]

2FA not supported on hoobs, hoobs is using the old config model and not the new UI.

[lenoxys]

at least hoobs is not supported ATM

[github-actions[bot]]

This issue is stale because it has been open 30 days with no activity. Remove stale label or comment or this will be closed in 5 days.

[github-actions[bot]]

This issue was closed because it has been stalled for 5 days with no activity.