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samemory / homebridge-eufy-security

Work in progress
Apache License 2.0
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[Bug]: Found 0 stations - Found 0 devices #310

Closed khj24 closed 2 years ago

khj24 commented 2 years ago

What happened?

Trying to add this plugin to my Homebridge. It seems like it authenticates correctly with the newly created guest/family user with admin rights, but it finds 0 stations and 0 devices.

If I login to https://mysecurity.eufylife.com/ with the same credentials as used in this plugin, it shows the doorbell.

Help! Why won't the plugin find the doorbell?

Other notes: I have other homebridge plugins running, like Philips Hue which works like a charm.

I have also tried another Eufy security plugin by birkir, it finds the Uefy battery doorbell, but that plugin seems to have other issues.

Device Type

Doorbell (Supported)

Plugin Version

v1.0.x (Supported)

HomeBridge Version

v1.3.x (Supported)

NodeJS Version

v16 (Supported)

Operating System

Docker (UnSupported)

Relevant log output

[12/29/2021, 11:52:26 AM] [EufySecurity] Initializing EufySecurity platform...
[12/29/2021, 11:52:26 AM] [EufySecurity-1.0.8] INFO:  Eufy Security Plugin: enableDetailedLogging on
[12/29/2021, 11:52:26 AM] [EufySecurity-1.0.8] INFO:  Finished initializing Eufy Security Platform
[12/29/2021, 11:52:26 AM] [EufySecurity-1.0.8] DEBUG: discoveringDevices
[12/29/2021, 11:52:26 AM] [EufySecurity-1.0.8] DEBUG: EufyClient connected true
[12/29/2021, 11:52:26 AM] [EufySecurity-1.0.8] DEBUG: PollingInterval: 30
[12/29/2021, 11:52:26 AM] [EufySecurity-1.0.8] DEBUG: Refresh data from cloud and schedule next refresh.
[12/29/2021, 11:52:27 AM] [EufySecurity-1.0.8] DEBUG: Found 0 stations.
[12/29/2021, 11:52:27 AM] [EufySecurity-1.0.8] DEBUG: Found 0 devices.
Mikez20 commented 2 years ago

@Mikez20 It's difficult to say. We don't quite know why some peoples installations have problems finding devices.

Check. So I assume you don't see any strange entries in the logfile? Maybe a total power down and reboot of the Raspberry PI or a reinstall of Homebridge will help. That is something I didn't try yet.

cracyfloyd commented 2 years ago

US

Hi all. Iam life in DE. So it doesnt work at all after i changed my password. the adapter shows no devices. but what ive found out is, that on all my other devices like iphone, ipad comes after that i changed my password one time a captcha that i must fill out. maybe this is the problem. before i changed my password all worked. Grrrrrr..... if i try another country code comes an unauthorized message in the log.... The same problem is in IOBroker too and its new...

schliemann commented 2 years ago

@cracyfloyd Have you created a separate guest account with admin rights?

cracyfloyd commented 2 years ago

@cracyfloyd Have you created a separate guest account with admin rights?

No i dont do it. i use the main account..

schliemann commented 2 years ago

You shouldn't. Guest account with admin rights is necessary.

cracyfloyd commented 2 years ago

Ok. i have do and it runs now in IOBroker. THNX. But not in Homebridge. I receive follow errors.:[15/01/2022, 14:01:41] [homebridge-eufy-security] Not connected can't continue! [15/01/2022, 14:02:14] [Homebridge UI] [homebridge-eufy-security] Incoming Request: /request-otp [15/01/2022, 14:02:14] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.14] INFO: country: DE [15/01/2022, 14:02:14] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.14] INFO: Authentication properties changed, invalidate saved cloud token. [15/01/2022, 14:02:15] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.14] INFO: Wrong username and/or password [15/01/2022, 14:02:43] [Homebridge UI] Changes to config.json saved. [15/01/2022, 14:02:44] [Homebridge UI] [homebridge-eufy-security] Terminating child process... [15/01/2022, 14:02:44] [Homebridge UI] [homebridge-eufy-security] Child process ended

and i am sure thats the right password..

schliemann commented 2 years ago

Try and clear your cache in homebridge.

cracyfloyd commented 2 years ago

I have restored now a backup. Now it works. Thx first. But it is realy complicated. And i dont understand some why and why and why.. But many thnx ...

schliemann commented 2 years ago

@cracyfloyd What does "restored a backup" mean?

cracyfloyd commented 2 years ago

@cracyfloyd What does "restored a backup" mean?

Before i tested something, i have made a backup with the status, before playing with homebridge. And this backup i have restored. i dont know exactly what i have do and try before i contact you, i have try so much to get it to run.

schliemann commented 2 years ago

Ok. Just glad it works now.