[Bug]: Login failure - wrong username or password

pelu89 commented 2 years ago

What happened?

Hey, first time I installed the plug-in I had a typo in the security code that I got via email. After that I tried to restart the login process but the plug-in always rejects my credentials. I uninstalled the plug-in, changed my password. Nothing makes the plug-in accept my credentials. Any idea what the problem could be?

Device Type

Indoor Camera (Supported)

Plugin Version

v1.0.x (Supported)

HomeBridge Version

v1.3.x (Supported)

NodeJS Version

v16 (Supported)

Operating System

Raspbian 10+ (Supported)

Relevant log output

No response

github-actions[bot] commented 2 years ago

Did you check this Common Issues pages ?

schliemann commented 2 years ago

Try and delete the guest and create it again.

pelu89 commented 2 years ago

Already did. No changes. Am 21. Jan. 2022, 22:44 +0100 schrieb schliemann @.***>:

Try and delete the guest and create it again. — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>

schliemann commented 2 years ago

Can you delete the cached accessories?

pelu89 commented 2 years ago

I hope I understand you correctly but I was not able to install any accessories through the plug-in. Am 21. Jan. 2022, 22:47 +0100 schrieb schliemann @.***>:

Can you delete the cached accessories — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>

dewoert commented 2 years ago

I have same sort of problem with guest account. In debug i now see : [Homebridge UI] [homebridge-eufy-security] [1.0.8] DEBUG: Load previous login_hash: eb0081163ddb223ea32478cba06321ca [Homebridge UI] [homebridge-eufy-security] [1.0.8] INFO: Authentication properties changed, invalidate saved cloud token. [Homebridge UI] [homebridge-eufy-security] [1.0.8] DEBUG: Authenticate and get an access token { token: null, tokenExpiration: null } [Homebridge UI] [homebridge-eufy-security] [1.0.8] DEBUG: Response: { code: 100032, msg: 'Failed to request.', data: { captcha_id: '66467ce1-14eb-4db9-86b5-1f82533be513', item: 'data:image/png;base64.....................................................etc and: [Homebridge UI] [homebridge-eufy-security] [1.0.8] DEBUG: Captcha verification received { captchaId: '66467ce1-14eb-4db9-86b5-1f82533be513', item: 'data:image/png;base64,.................................. etc There's no cached accesories to deleted Created a complete new account, same errors Looks like an issue with Captcha ?

jredondox commented 2 years ago

i have the same issue :(

dewoert commented 2 years ago

I have same sort of problem with guest account. In debug i now see : [Homebridge UI] [homebridge-eufy-security] [1.0.8] DEBUG: Load previous login_hash: eb0081163ddb223ea32478cba06321ca [Homebridge UI] [homebridge-eufy-security] [1.0.8] INFO: Authentication properties changed, invalidate saved cloud token. [Homebridge UI] [homebridge-eufy-security] [1.0.8] DEBUG: Authenticate and get an access token { token: null, tokenExpiration: null } [Homebridge UI] [homebridge-eufy-security] [1.0.8] DEBUG: Response: { code: 100032, msg: 'Failed to request.', data: { captcha_id: '66467ce1-14eb-4db9-86b5-1f82533be513', item: 'data:image/png;base64.....................................................etc and: [Homebridge UI] [homebridge-eufy-security] [1.0.8] DEBUG: Captcha verification received { captchaId: '66467ce1-14eb-4db9-86b5-1f82533be513', item: 'data:image/png;base64,.................................. etc There's no cached accesories to deleted Created a complete new account, same errors Looks like an issue with Captcha ?

Problem with the account seems to be resolved. Can login now, without Captcha errors. Logged in on App and validated the Captcha, logged out again. Next morning errors seems to have gone..

schliemann commented 2 years ago

@dewoert Try and delete cache for the plugin.

dewoert commented 2 years ago

Login is NO problem here anymore. After succesvol login from phone-App, the login is working now. Biggest problem now is https://github.com/samemory/homebridge-eufy-security/issues/340 :(

jredondox commented 2 years ago

Mine is fixed as well… now we just need support for the new Wi-Fi lock :)

schliemann commented 2 years ago

Ok. So this is basically closed. Since the wifi lock and no devices are seperate issues?

samemory / homebridge-eufy-security