[Bug]: No devices found

[csoprano]

What happened?

I can't see any devices after entering my credentials. Can you help me? I have the HomeBase2 with 2 Eufy 2C cameras. Thanks

Device Type

Indoor Camera (Supported)

Plugin Version

v1.0.x (Supported)

HomeBridge Version

v1.4.x (Supported)

NodeJS Version

v12 (Supported)

Operating System

Raspbian 10+ (Supported)

Relevant log output

No response

[github-actions[bot]]

Did you check this Common Issues pages ?

[schliemann]

@csoprano Have you entered the correct country code that corresponds with your Eufy app?

[handy80]

Hi @schliemann same here with my installation. Entered "DE" as country like Germany (in the Eufy App). I did not enable 2FA, just a plain strong PW. Any Idea what could be the reason not showing (eufy wired doorbell 2K (T8200) in my case))

{ "platform": "EufySecurity", "username": "my email adress for the user for this eufy plugin", "password": "this is a password", "ignoreStations": [], "ignoreDevices": [], "enableCamera": true, "pollingIntervalMinutes": 30, "hkHome": 1, "hkAway": 0, "hkNight": 3, "hkOff": 63, "enableDetailedLogging": 0, "country": "DE" }

btw I used to have a doorbell dual with homebase2 where I couldn't see any devices during the installation of the plugin (same eufy account) but I though that was related to the fact that doorbell dual was just not yet supported.

[schliemann]

@handy80 can you try to delete your browser cache and the plugin cache?

[handy80]

Hi @schliemann I can delete my local browser cache. and delete the plugin cache works in the homebridge settings? like on my following screenshot (sorry for the german terms)

[schliemann]

Yeah. Please do both.

[handy80]

@schliemann still the same, deleted cache, delete plugin cache (caused some mess in homekit app now; device2room assignment) but eufy still don't show in the HB devices list. So I tried the config of the plugin again, but still no devices shown/found

[karesake]

Es kann auch sein, dass du von Eufy gebannt wurdest. Also entweder in 24 Stunden noch einmal versuchen oder kurz einen zweiten Eufy Account anlegen und in der eufy App diesen einladen.

---

You may also have been banned by Eufy. So either try again in 24 hours or briefly create a second Eufy account and invite it in the eufy app.

[handy80]

@karesake kann ich das bannen bei eufy eindeutig irgendwo testen?

[karesake]

Nicht wirklich. Da das anmelden in der Eufy App immer klappt. Aber über die API dann nicht … Versuch Dich mal hier anzumelden

https://mysecurity.eufylife.com/

PS: Wenn Du nur die Doorbell hast, kannst Du den Haken bei „Enable Camera“ entfernen.

PPS: es ist aber ohnehin ratsam, das Plugin mit einem zweiten Account zu betreiben

[handy80]

@karesake die Anmeldung hat auf der Seite funktioniert. Dieser Account ist bereits der zweit Account, den ich nur für die NUtzung mit dem Plugin angelegt habe. Der Account hat die Doorbell von Hauptaccount freigegeben bekommen. Der Plugin-Account hat erweiterte Berechtigungen auf der Geräte-Freigabe. Noch eine Idee jetzt? Hier das log des plugins nachdem ich mich auf der App und der Website richtig abgemeldet habe:

` [3/9/2022, 9:08:46 PM] [EufySecurity-1.0.8] INFO: Eufy Security Plugin: enableDetailedLogging on

[3/9/2022, 9:08:46 PM] [EufySecurity-1.0.8] INFO: Finished initializing Eufy Security Platform

[3/9/2022, 9:08:46 PM] [EufySecurity-1.0.8] DEBUG: discoveringDevices iot/atr/+/c1f78ac1-637d-4bfa-ad52-ff25de7f7c52/yna5xi/Dp6E/j

[3/9/2022, 9:08:46 PM] [EufySecurity-1.0.8] DEBUG: EufyClient connected true

[3/9/2022, 9:08:46 PM] [EufySecurity-1.0.8] DEBUG: PollingInterval: 30

[3/9/2022, 9:08:46 PM] [EufySecurity-1.0.8] DEBUG: Refresh data from cloud and schedule next refresh.

[3/9/2022, 9:08:46 PM] Homebridge v1.4.0 (HAP v0.10.0) (homebridge-eufy-security) is running on port 34252.

[3/9/2022, 9:08:47 PM] [EufySecurity-1.0.8] DEBUG: Found 0 stations.

[3/9/2022, 9:08:47 PM] [EufySecurity-1.0.8] DEBUG: Found 0 devices.`

bin dann off für heute

[handy80]

heute morgen sieht es weiterhin nicht gut aus `[3/10/2022, 10:16:36 AM] [EufySecurity-1.0.8] DEBUG: Found 0 stations.

[3/10/2022, 10:16:36 AM] [EufySecurity-1.0.8] DEBUG: Found 0 devices.

[3/10/2022, 10:16:39 AM] [EufySecurity-1.0.8] DEBUG: Push Connected! `

[karesake]

Beta installieren. HB Cache löschen. Browser Cache löschen. 1.0.8 nutzt einen alten Eufy-Client.

[handy80]

ok, probier ich gern. wo finde ich die Beta (habe unter releases hier nichts gefunden) und wie installiere ich die idealerweise unter der homebridge ui?

[karesake]

Einfach im UI unter Plugins auf das Zahnrad ‚/Schraubenschlüssel und „install previews Version“

[handy80]

@karesake habe deinstalliert und dann die Version 1.1.1 installiert. Beim Setup Wizard User/PW eingegeben und beim Klick auf Next kommt schon eine Fehlermeldung "response is undefined" :-( (login auf der eufy homepage funktioniert aber mit den credentials weiterhin)

[3/10/2022, 10:53:15 AM] [Homebridge UI] [homebridge-eufy-security] Incoming Request: /auth [3/10/2022, 10:53:15 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] INFO: country: DE [3/10/2022, 10:53:16 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] ERROR: Status return code 401, invalidate token { status: 401, statusText: 'Unauthorized' } [3/10/2022, 10:53:16 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] ERROR: Status return code not 200 { status: 401, statusText: 'Unauthorized' } [3/10/2022, 10:53:16 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] INFO: AuthResult.OK [3/10/2022, 10:53:16 AM] [Homebridge UI] [homebridge-eufy-security] Incoming Request: /refreshData [3/10/2022, 10:53:16 AM] [Homebridge UI] [homebridge-eufy-security] Incoming Request: /getStations [3/10/2022, 10:53:16 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] ERROR: Status return code 401, invalidate token { status: 401, statusText: 'Unauthorized' } [3/10/2022, 10:53:16 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] ERROR: Status return code not 200 { status: 401, statusText: 'Unauthorized' } [3/10/2022, 10:53:16 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] ERROR: Status return code 401, invalidate token { status: 401, statusText: 'Unauthorized' } [3/10/2022, 10:53:16 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] ERROR: Status return code not 200 { status: 401, statusText: 'Unauthorized' } [3/10/2022, 10:53:16 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] ERROR: Status return code 401, invalidate token { status: 401, statusText: 'Unauthorized' } [3/10/2022, 10:53:16 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] ERROR: Status return code not 200 { status: 401, statusText: 'Unauthorized' } [3/10/2022, 10:53:16 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] ERROR: Status return code 401, invalidate token { status: 401, statusText: 'Unauthorized' } [1.1.1-beta.32] ERROR: Status return code not 200 { status: 401, statusText: 'Unauthorized' } [3/10/2022, 10:53:16 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] INFO: No houses found. [3/10/2022, 10:53:16 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] ERROR: Status return code 401, invalidate token { status: 401, statusText: 'Unauthorized' } [3/10/2022, 10:53:16 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] ERROR: Status return code not 200 { status: 401, statusText: 'Unauthorized' } [1.1.1-beta.32] INFO: No stations found. [3/10/2022, 10:53:16 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] ERROR: Status return code 401, invalidate token { status: 401, statusText: 'Unauthorized' } [3/10/2022, 10:53:16 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] ERROR: Status return code not 200 { status: 401, statusText: 'Unauthorized' } [3/10/2022, 10:53:16 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] INFO: No devices found. [3/10/2022, 10:53:17 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] ERROR: Status return code 401, invalidate token { status: 401, statusText: 'Unauthorized' } [3/10/2022, 10:53:17 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] ERROR: Status return code not 200 { status: 401, statusText: 'Unauthorized' } [3/10/2022, 10:53:17 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] ERROR: Status return code 401, invalidate token { status: 401, statusText: 'Unauthorized' } [3/10/2022, 10:53:17 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] ERROR: Status return code not 200 { status: 401, statusText: 'Unauthorized' } [3/10/2022, 10:53:17 AM] [Homebridge UI] [homebridge-eufy-security] [1.1.1-beta.32] INFO: Push notification connection closed

[handy80]

@karesake any update or other ideas? I would test also new beta if available. is there any issues known running HB on a synology using docker image?

[josh-blake]

The same thing happened to me - without any change in config or updates from HB etc. It looks like the devices just disappeared with the recent Eufy internal upgrades. It breaks when you have multiple accounts tied to the same home - have a look under your authorized users page on the app - you'll probably need to create a new authorised user for Eufy. To confirm this is the problem, disable 2FA in the app and try using your primary login credentials and you should see your devices again. Then add a newly created authorised user.

[handy80]

@josh-blake thanks for that. I did use my primary account now after having (just to be sure) logged off this user from all devices where I installed and used the eufy app. it worked. later I will create a new additional user to try if multi account still works. thanks a lot

[josh-blake]

I think the breakdown is how authentication is occurring between Eufy servers and the plugin, cause I can still log in via the Eufy app with my secondary logins. I have 2FA disabled however I am still prompted with a Captcha on login. In my setup, I have two Child Instances of EufySecurity on HomeBridge that control the same Eufy Devices and I specify the credentials in the config.json file. I cannot use the main Homebridge Eufy Security login screen (and thus cannot negotiate the captcha) as it only authenticates for one of the instances and removes the second one from the config.json file. I need two instances; one to expose my Wireless Doorbell to HomeKit / Apple, and the second to expose the same to Home Assistant (the Homebridge implementation is far superior to the implementations on Home Assistant, and allows the video feed to work etc).

I should say too that adding a new secondary user works, however for some reason older secondary users does not, even after removing / re-adding.

[handy80]

@josh-blake I worked as a software consultant/implementer and I've seen user account set ups for customers in complex senarios and even apple is still sloppy in managing user accounts and all applications settings managed especially when it comes to applications and os updates. So all that glitters is not gold, if you ask me. maybe eufy is not that different there. Plus, I don't understand why there "normal" security cams are homekit certified and integrated but the doorbells are not.

[OskarLebuda]

Same issue here :( I tried to connect my account where I have a Indoor Cam 2k. There are no devices :( I tried to share the device for other account and still nothing :( Can someone help me with configuration?

[schliemann]

@OskarLebuda Have you tried creating a new account for the plugin?

[OskarLebuda]

@schliemann Actually not. But why should I create new account. It means that my cloud storage has gone.

[schliemann]

@OskarLebuda A new guest account. Not a new main account.

[OskarLebuda]

I share the camera to the other admin account. Let me try to gues-account.

[OskarLebuda]

still same;

[3/12/2022, 5:10:38 PM] [EufySecurity-1.0.8] DEBUG: Found 0 stations.
[3/12/2022, 5:10:38 PM] [EufySecurity-1.0.8] DEBUG: Found 0 devices.
[3/12/2022, 5:10:39 PM] [EufySecurity-1.0.8] DEBUG: Push Connected!

But in my app i see the camera already:

[OskarLebuda]

@schliemann

[schliemann]

@OskarLebuda And you have set the correct country?

[OskarLebuda]

@schliemann yes

{
    "platform": "EufySecurity",
    "username": "***",
    "password": "***",
    "ignoreStations": [
        ""
    ],
    "ignoreDevices": [
        ""
    ],
    "enableCamera": true,
    "pollingIntervalMinutes": 30,
    "hkHome": 1,
    "hkAway": 0,
    "hkNight": 3,
    "hkOff": 63,
    "enableDetailedLogging": 0,
    "country": "PL"
}

[OskarLebuda]

any solution? @schliemann

[OskarLebuda]

I think I found the solution. First of all I've install the 1.0.6 version. Configure it, then I've switch into beta 1.1.1-beta31 version and configure. The camera starts working properly.

Let me know if some had same problem :)

[sedonapup]

I see this same issue with my account. In Homebridge, my main eufy account shows all my devices in Homebridge Eufy Security table, but my guest(admin) account shows no devices. Meanwhile I can view all the devices in the eufy app from my guest account no problem. I have a US account and properly selected that each time. Is it possible there is something about these devices being shared rather than accessing through the main account? Also, does it matter if the guest account has been set up using share home or share devices?

[lenoxys]

please use beta

[ziggitipop]

@csoprano Have you entered the correct country code that corresponds with your Eufy app?

How can I find the list of country codes? I’m in the UAE but I don’t know what the corresponding code for the country is (app only shows +971 which is the phone code)

[schliemann]

@csoprano Have you entered the correct country code that corresponds with your Eufy app?

How can I find the list of country codes? I’m in the UAE but I don’t know what the corresponding code for the country is (app only shows +971 which is the phone code)

AE

https://en.m.wikipedia.org/wiki/ISO_3166-1