thewro11
commented
9 months ago Remarks:
- User has to initiate the conversation with the bot.
- Each issue must specify text description in order to create one.
Normal Flow (Texts --> Images/Location, no duplicated issues)
User: There is a problem about the electricity at Sci-food court. Bot: Okay. Could you provide any images, videos, and mark the specific location of that issue? (At this point, the bot would prompt the media selection button, location selection button, done, and cancel button to the user) User: (insert multiple images) Bot: (After the user successfully uploaded all images) Okay. Could you mark the specific location of that issue? (At this point, the bot would prompt the media selection button to upload more medias, location selection button, done, and cancel button to the user) User: (insert the location) Bot: Okay. The location has been set. Do you have any more information according to this issue? (At this point, the bot would prompt the media selection button, remove location selection button, done, and cancel button to the user) Bot: Roger that. The issue has been created. The progress of this issue will be informed to you.
Alternative Flow (Images/Location --> Texts, no duplicated issues)
User: (insert multiple images) Bot: (After the user successfully uploaded all images) Okay. Could you describe a little bit about this issue? (At this point, the bot would prompt the media selection button to upload more medias, location selection button, and cancel button to the user) User: There is a problem about the electricity at Sci-food court. Bot: Okay. Could you mark the specific location of that issue? (At this point, the bot would prompt the media selection button to upload more medias, location selection button, done, and cancel button to the user) User: (insert the location) Bot: Okay. The location has been set. Do you have any more information according to this issue? (At this point, the bot would prompt the media selection button, remove location selection button, done, and cancel button to the user) Bot: Roger that. The issue has been created. The progress of this issue will be informed to you.
Alternative Flow (duplicated issues 1)
(After user press done, and the bot recognizes duplicated issue existing at the moment) Bot: I found some issues that have already been working on. Do you mean to create any of these issues? User: No, I still want to create new issue. Bot: Okay. New issue has been created.
We have to create LINE Bot to make the way of interaction to citizen user. We need to design how the bot would respond to the user as samples.
Acceptance Criteria: