Articulate converse service error

[aermike]

Issues

If you're having trouble with Articulate we definitely want to help you. If you can provide a little bit of information it will make our troubleshooting job easier. Make an agent Train agent Test agent Receive error Error: I'm sorry. An error occurred calling Articulate's converse service. This is not an issue with your agent.

Please describe the issue you are having here and answer the question below.

• Did you download a release or pull from Master? Which release? latest
• What operating system are you running? centos 7.7
• Are you running locally or in the cloud? locally
• Which browser are you using?

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Feature Request

If you've got a feature request we want to hear it

Please desribe the feature you would like us to add.

If possible provide the use case for the feature and how you would use it.

[wrathagom]

can you provide an export of your agent so we can try to identify the problem?

How much memory does your VM have?

[wrathagom]

Also, there may be an error in the terminal that may provide us some extra info. Can you paste/upload the output of docker-compose logs api in a gist?

[aermike]

Yes qa is agent vm.zip

8GB RAM Screen attached qa.zip

[wrathagom]

thanks, we'll take a look.

[aermike]

Thank you

[wrathagom]

@aermike can you tell me what the program category was for? Did it at some point in time have sayings in it? As soon as I deleted it the error went away.

I tried to create a new agent and get it to fail in the same way by having an empty category, or a category where I had deleted stuff out of, but was unable to reproduce.

[aermike]

Hi First agent's name was q&a, after see this error, I was rename the agent. Categorii was hello, and action to respond at hello

[wrathagom]

I can rename agents just fine. :( still can't find a way to reproduce.

[aermike]

ok I put vm on line again, and retest Come back in ticket after

[aermike]

After reinstall is not reproduced robot.zip

[aermike]

thank you for suport