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samtecspg / articulate

A platform for building conversational interfaces with intelligent agents (chatbots)
http://spg.ai/projects/articulate/
Apache License 2.0
598 stars 159 forks source link

Request for confirmation #510

Closed cloud1250x4 closed 5 years ago

cloud1250x4 commented 5 years ago

Issues

I have a heard time figuring out how to ask for confirmation..

Client : Hi Bot: Hello Client: I'm looking for information about your cheapest vps Bot: Just to confirm, you're looking for information about our cheapest vps? Client: Yes Bot: Here's a link that should cover that : link Client: Thanks Bot: Have a nice day

wrathagom commented 5 years ago

@cloud1250x4 can you confirm me if you pulled from master? Or if you are running release 0.13.0? 0.13.0 is what is shown on our webpage: https://spg.ai/articulate

In 0.13.0 it was hard to do confirmations and follow-ups. The code that is on master (no official release yet) has new functionality to make this easier.

cloud1250x4 commented 5 years ago

Hi, I'm using the 0.13.0 release..

I've been monitoring your latest commits and the new version looks amazing.. I know you're still working on it actively.. should I pull from master anyway?

Is there any breaking change between 0.13 and 0.15?

wrathagom commented 5 years ago

You can pull from master it is about 90% stable/complete. You'd be doing us a favor testing it out.

That being said it contains major breaking changes. So you will have to re-create your agent in the new UI.

cloud1250x4 commented 5 years ago

Sure.

I'll try that today.

Is there anything I need to know before trying it?

wrathagom commented 5 years ago

I don't think so, jump on our Gitter if you need more live help or create another issue. Docs for that UI are completely non-existent, so the way to get confirmations may not be evident.

I could do a video call with you to walk you through the basics if you're interested.

cloud1250x4 commented 5 years ago

screen shot 2019-01-29 at 3 28 56 pm

Not too sure what's going on here... it worked okay for my greeting action..

This is nice we can chain action now

wrathagom commented 5 years ago

click the pluses by the sayings and "tag" them with actions.

wrathagom commented 5 years ago

image

cloud1250x4 commented 5 years ago

so action response need action too?!

my greetings action response did not...

wrathagom commented 5 years ago

oh, sorry I mistook the screen I was looking at.

The error says you are only providing one training example for each action Is that true? Per what it says and the notification in the UI all actions have to have at least two examples.

cloud1250x4 commented 5 years ago

screen shot 2019-01-29 at 4 07 11 pm

this is what I have currently

Also, changing the category of a saying doesn't work for me.. maybe I need to restart it?

wrathagom commented 5 years ago

Why do the categories directly match the actions? Think of categories as groups. So we usually create a category called Small Talk which contains the sayings for actions like Greet, Goodbye, Gratitude, etc.

It is failing to train because you have one saying tagged with the goodbye action inside of the greetings category.

cloud1250x4 commented 5 years ago

Okay, yes I remember now!

It worked thanks!

Deleting category that has saying associated doesn't work.. it doesn't tell you why unless you look at the terminal

wrathagom commented 5 years ago

Is there not a notification in the chat panel?

cloud1250x4 commented 5 years ago

Wow yes there is! but I couldn't notice it because I had a discussion with the bot and the notification was hidden because of that

wrathagom commented 5 years ago

can I get a screenshot?

Is there something we could've done with the categories to better guide your usage of them? Are the chat panel notifications too hidden to get your attention? Trying to figure out how we can better help the next user. This UI is supposed to be easier to use not more confusing 😭

cloud1250x4 commented 5 years ago

screen shot 2019-01-29 at 4 23 19 pm screen shot 2019-01-29 at 4 23 34 pm

So to see any notification, I have to scroll up in the chat panel.. maybe make them appear at the bottom? in between the conversation?

wrathagom commented 5 years ago

yep, good feedback. thanks.

Any input on categories vs actions?

cloud1250x4 commented 5 years ago

Hm when creating an action.. my first intuition was to.. write the name of the action and click save.. At first, I didn't notice the notification about why it couldn't save or even the small red dot on the response tab..

About categories vs actions.. I think providing an example in the small text when you're creating a category would have made it clear (to me atleast)

Example: The Smalltalk category will usually have "sayings" related to greetings and goodbye.

Edit: Just tested and there's no notification about why I can't create an action without any response.. not that's what I'm trying to do.. but at first I didn't see the response tab.. I can see the small red dot on the other hand.. I kinda feel like it's not enough to catch my attention

wrathagom commented 5 years ago

okay, again thanks for being the first test victim and providing wonderful feedback.

I'm still up for a video call if you think it will help you over the learning curve.

Did you see or try the help video buttons on any of the pages?

cloud1250x4 commented 5 years ago

Yes I've clicked on the help button, it's a placeholder right now for future video guide right?

Also, for now, I'll try to see how far I can get without a video call.. but I won't forget that offer haha

Thank you!

wrathagom commented 5 years ago

Yeah, but good to know you clicked on it. If we had those in place hopefully they would’ve helped...

Good luck. And let us know if you run into more hurdles.