Firefox hang up during the start

mustwakeup commented 1 year ago

Describe what you noticed and did

I can´t use firefox 116 and up, with sandboxie in every version. Firefox hang up during the start. But this not happen with firefox 115.1.0esr, even if I update over firefox 116 or when I start firefox every version without sandboxie. With edge this not hapen. My sistem is w10 x 64, firefox without extensions, and I have uninstall/reinstall, create a new profile, open in safe mode with firefox and sandboxie many times.

How often did you encounter it so far?

many times.

Affected program

firefox 116

Download link

not relevant.

Where is the program located?

The program is installed only outside the sandbox.

Expected behavior

Firefox hang up during the start.

What is your Windows edition and version?

w10 22h2 x64

In which Windows account you have this problem?

A local account (Standard user)., A Microsoft account (Administrator).

Please mention any installed security software

eset smart security

What version of Sandboxie are you running?

5.65.5

Is it a new installation of Sandboxie?

I recently did a new clean installation.

Is it a regression?

firefox 116

In which sandbox type you have this problem?

In a standard isolation sandbox (yellow sandbox icon).

Can you reproduce this problem on a new empty sandbox?

I can confirm it also on a new empty sandbox.

Did you previously enable some security policy settings outside Sandboxie?

no.

Crash dump

not relevant.

Trace log

No response

Sandboxie.ini configuration

#
# Sandboxie configuration file
#

[GlobalSettings]
Template=NOD32
Template=WindowsRasMan
Template=WindowsLive
Template=OfficeLicensing
Template=OfficeClickToRun
ForceDisableSeconds=357

[DefaultBox]
ConfigLevel=10
AutoRecover=y
BlockNetworkFiles=y
Template=Firefox_Force
Template=Edge_Force
Template=OpenSmartCard
Template=OpenBluetooth
Template=SkipHook
Template=FileCopy
Template=qWave
Template=BlockPorts
Template=LingerPrograms
Template=AutoRecoverIgnore
RecoverFolder=E:\HENRIQUE
RecoverFolder=%{374DE290-123F-4565-9164-39C4925E467B}%
RecoverFolder=%Personal%
RecoverFolder=%Desktop%
BorderColor=#00FFFF,on,6
Enabled=y
BoxNameTitle=n
AutoDelete=y
NeverDelete=n

[UserSettings_176A02A2]
SbieCtrl_UserName=userx64
SbieCtrl_BoxExpandedView=DefaultBox
SbieCtrl_NextUpdateCheck=1692540943
SbieCtrl_AutoApplySettings=y
SbieCtrl_SettingChangeNotify=n

offhub commented 1 year ago

I always use the Firefox browser in the sandbox and have not encountered this problem. There may be a conflict with ESET software.

Try adding the following lines to [DefaultBox].

WriteFilePath=%AppData%\Mozilla\Firefox\
WriteFilePath=%LocalAppData%\Mozilla\Firefox\

mustwakeup commented 1 year ago

Hello.

Thanks for your reply man, your karma is a litle better now. What I have done:

Completely remove eset from w10, and test, but no luck;
Create a local account without previleges, the same;
Make what you suggest and bingo, they work, BUT, the problem is, I lose every settings I have save outside sandboxie in firefox, when every time I start firefox sandboxie, it´s like when use and open firefox for the first time, I need configured everything.

Any sugestion. Thanks again.

offhub commented 1 year ago

I wrote these rules to hide the profile folder on the host from the sandboxed Firefox and to see if Firefox is working properly. So it's normal for Firefox to start from scratch when you run it in the sandbox.

Close Firefox if it is running.
Remove the rules I wrote from the sandbox.

Back up Mozilla folders.

%AppData%\Mozilla\
%LocalAppData%\Mozilla\

After backing up, follow the steps below.
- Go to the %AppData% folder
- Rename the Mozilla folder to Mozilla_1
- Move Mozilla_1 folder to a different drive
- Then copy Mozilla_1 folder back to the %AppData% folder
- Rename the Mozilla_1 folder to Mozilla
After backing up, follow the steps below.
- Go to the %LocalAppData% folder
- Rename the Mozilla folder to Mozilla_2
- Move Mozilla_2 folder to a different drive
- Then copy Mozilla_2 folder back to the %LocalAppData% folder
- Rename the Mozilla_2 folder to Mozilla
Open Firefox with Sandboxie.
See if it hangs at startup.

mustwakeup commented 1 year ago

Hi man.

Again tanks for your answer. I have no luck with your suggestion, BUT, I under if my dual boot w7 and w10 may have something to do with this problem, because if I change something, like time and data, connect to wifi, they seems w7 and w10 to be synchronized when I start one of them. Plus, firefox in w7 stop the upgrade in v15, and in w10 my problem is start for firefox 116 (until firefox 115 I don´t have problem with updates). Everything in windows 7 goes well. Either eset stop the updates in w7 and because that in w7 firefox and others programs have lower versions than in w10.

Any ideas. Thanks one more time.

mustwakeup commented 1 year ago

Edit.

I have randomly try other versions of sandboxie and version Sandboxie-Classic-x64-v5.55.22 works well with firefox but not edge. Version Sandboxie-Classic-x64-v5.64.2 works well with edge but not firefox.

Thanks.

bastik-1001 commented 1 year ago

(...) firefox in w7 stop the upgrade in v15, and in w10 my problem is start for firefox 116 (until firefox 115 I don´t have problem with updates). Everything in windows 7 goes well. Either eset stop the updates in w7 and because that in w7 firefox and others programs have lower versions than in w10.

On versions of Windows below 10 (including Windows 7) there won't be new major Firefox versions. Users on old platforms are (or have been) migrated to the extended release branch (ESR), which gets "only" security updates. English support document.

(German version of that document.)

Edit: This should take one to the localized page of the language the browser is set to prefer.

mustwakeup commented 1 year ago

Thanks bastik-1001 for your help, but I know that.

DavidXanatos commented 9 months ago

whats the status on that does it still need fixing ?

mustwakeup commented 9 months ago

Hi.

Yes, firefox don´t work with sandboxie, even with browser protection disable, scrip, banking and privacy disable. Thanks.

github-actions[bot] commented 6 months ago

As it has been 3 months since the last activity, we are automatically closing this issue in 14 days. If it is still present, please respond to help us investigate on newer Sandboxie versions. Thank you for your contribution!

mustwakeup commented 6 months ago

Hi there, sorry for delay. Over the time i can be more especific wiht this problem. What i know now in windows 10:

with firefox ESR sandboxie works fine all the time (now I use v 115.8.0);
with current firefox (v123) what happens is, after install current version, every time i open firefox, it works fine, but if i select "pause forcing programs", to change something in firefox, this means open firefox without sandboxie, now the first time i open firefox again sandboxie, it´s freeze, and can´t use for this moment now firefox sandboxie. Only works without sandboxie.

Thanks in advance.

mustwakeup commented 6 months ago

I open in Mozilla suport a issue like I have done here.

https://support.mozilla.org/en-US/questions/1441484#answer-1641296

Thanks in advance.

github-actions[bot] commented 3 months ago

As it has been 3 months since the last activity, we are automatically closing this issue in 14 days. If it is still present, please respond to help us investigate on newer Sandboxie versions. Thank you for your contribution!

mustwakeup commented 3 months ago

The situation is the same.

github-actions[bot] commented 1 week ago

As it has been 3 months since the last activity, we are automatically closing this issue in 14 days. If it is still present, please respond to help us investigate on newer Sandboxie versions. Thank you for your contribution!

sandboxie-plus / Sandboxie