“Before I do the survey I want to have some background on the tool. I came prepared to this session so I was fine otherwise it is not very clear what I am doing and why”.
The feedback that we often get with different wording from every user almost every session. The link on the footer “How it works” is ignored assuming that it will navigate to one of the gov websites. Something to think of. Suggestion: create a welcome /intro landing page before card section page. One-time pager for the first-time user.
“Before I do the survey I want to have some background on the tool. I came prepared to this session so I was fine otherwise it is not very clear what I am doing and why”. The feedback that we often get with different wording from every user almost every session. The link on the footer “How it works” is ignored assuming that it will navigate to one of the gov websites. Something to think of. Suggestion: create a welcome /intro landing page before card section page. One-time pager for the first-time user.