We must improve call reliability as a competitive differentiator against GoToTalking. 🏆
💭 Problem
Support has been forwarding a lot of tickets from customers who are dissatisfied with the current state of audio calls. Calls are getting dropped and users say it's even worse user experience than GoToTalking.
🔎 Discovery
Let's analyze these tickets, reach out to some customers to understand how painful this is today, and run more platform tests to identify optimizations that could be made to improve reliability.
🎨 Design
Is there a change in design required for this initiative?
Are there existing designs that can be leveraged?
🙈 Roles
What user roles does this initiative impact?
💵 Pricing
This should be available on all pricing packages that have access to insights.
🙅♂️Out of scope
List of what is out of scope of this initiative
⛓ Dependencies
None
✅ Definition of Done
Completion of all tasks and stories related to this initiative
👨🔬 Testing
End-to-end testing
🎯Measuring Success
25% decrease in total
📊 Analytics
The change will be tested via these events: The current analytics can be found in this dashboard.
sarah-pbdemo
commented
2 years ago
🎒 Background
We must improve call reliability as a competitive differentiator against GoToTalking. 🏆
💭 Problem
Support has been forwarding a lot of tickets from customers who are dissatisfied with the current state of audio calls. Calls are getting dropped and users say it's even worse user experience than GoToTalking.
🔎 Discovery
Let's analyze these tickets, reach out to some customers to understand how painful this is today, and run more platform tests to identify optimizations that could be made to improve reliability.
🎨 Design
Is there a change in design required for this initiative?
Are there existing designs that can be leveraged?
🙈 Roles
💵 Pricing
🙅♂️Out of scope
⛓ Dependencies
✅ Definition of Done
👨🔬 Testing
🎯Measuring Success
📊 Analytics
🛳 Release Strategy