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satismeter / satismeter-android

SatisMeter NPS Android SDK
https://www.satismeter.com
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User score selection Callback #7

Open borjaruiz opened 3 years ago

borjaruiz commented 3 years ago

Hi, we need to know what the user has selected, is there any way to have a callback to know it?

Thanks in advance.

jsedlacek commented 3 years ago

@borjaruiz Thanks for your question. Let me check with the team if we can add that. Are you interested in knowing when the score was selected or when the survey has been completed?

borjaruiz commented 3 years ago

Hi @jsedlacek We need the score selected by the user, to trigger custom actions in that moment in the app. So the answer would be: just when the user selects a score

borjaruiz commented 3 years ago

@jsedlacek In addition, we would need the survey code/name to be able to know which is.

jsedlacek commented 3 years ago

@borjaruiz Just to understand your context, what action are you going to trigger after the customer fills in the rating?

I have sent your request to the team, we'll try to address that in the next version.

borjaruiz commented 3 years ago

@jsedlacek we would like to redirect the user to Google Play to rate our app if he has selected 9 or 10 (as an example).

jsedlacek commented 3 years ago

@borjaruiz Thanks. In that case, I think it would be more suitable to send a callback once the survey is completed so that we don't interrupt your users during the survey.

roger-sala-forcemanager commented 3 years ago

@jsedlacek thanks for your suggestion. Will be great if we can have your solution. User first interact with Satismeter and when they "send the info to Satismeter" we should be able to retrieve the info.

Is this in your roadmap? It's an approach we need ASAP. Thanks!

jsedlacek commented 3 years ago

@roger-sala-forcemanager @borjaruiz We are now working on a feature that will ask promoters to leave a review on App Store/Play Store. Will this feature request will still be relevant after it's implemented?

roger-sala-forcemanager commented 3 years ago

@jsedlacek looks like a good improve. Just a question, what you want to mean "promoters"? I mean, will we can choose when a user is promoter? For example, something like when the rating is >8 is promoter, or >9 is promoter. If we can have this option, the improve you are working on is perfect. Thanks for all!

jsedlacek commented 3 years ago

@roger-sala-forcemanager Promoters are people who give a score of 9 or 10. Hope it's clear now!

roger-sala-forcemanager commented 3 years ago

@jsedlacek perfect! then it's something will work for us. Thanks! Do you have an ETA?

jsedlacek commented 3 years ago

@roger-sala-forcemanager we are already working on it, so hopefully very soon. I will keep you updated.