Encoding FR

[tbiziv]

Hello,

I would like to know if there is a parameter in the configuration to specify the correct encoding. In French, accents are not recognised for Windows logs.

Any help is appreciated. Thank you!

[ajtcode]

Could you please provide some additional information about your operating environment?

• Which version of Windows are you running?
• Include the output of scalyr-agent-2 status -v

[tbiziv]

Windows 11 Pro (10.0.22621 build 22621)

Current time:            Thu Aug 17 07:37:28 2023 UTC
Agent started at:        Thu Aug 17 07:12:51 2023 UTC
Main process pid:        6864
Version:                 2.2.4
VCS revision:            2f76c1a2b73fed1d3bf97acb497686552fef849e
Python version:          3.10.11 (tags/v3.10.11:7d4cc5a, Apr  5 2023, 00:38:17) [MSC v.1929 64 bit (AMD64)]
Agent running as:        P44-58INFO\Administrators
Agent log:               C:\Program Files (x86)\Scalyr\log\agent.log
ServerHost:              P44-58INFO
Compression algorithm:   deflate
Compression level:       6
Average status time:     0.0038 sec.

Agent configuration:
====================

Configuration file:    C:\Program Files (x86)\Scalyr\config\agent.json
Status:                Good (files parsed successfully)
Last checked:          Thu Aug 17 07:37:24 2023 UTC
Last changed observed: Thu Aug 17 07:12:51 2023 UTC

Environment variables: SCALYR_API_KEY = <Missing>
                       SCALYR_SERVER = <Missing>
                       SCALYR = C:\Program Files (x86)\Scalyr\

Log transmission:
=================

(these statistics cover the period from Thu Aug 17 07:12:51 2023 UTC)

Bytes uploaded successfully:               544017
Last successful communication with Scalyr: Thu Aug 17 07:37:28 2023 UTC
Last attempt:                              Thu Aug 17 07:37:28 2023 UTC
Last copy request size:                    1493
Last copy response size:                   37
Last copy response status:                 success
Health check:                              Good

Path C:\Program Files (x86)\Scalyr\log\agent.log: copied 19545 bytes (89 lines), 0 bytes pending, last checked Thu Aug 17 07:37:28 2023 UTC
Path C:\Program Files (x86)\Scalyr\log\windows_event_log_monitor.log: copied 2494171 bytes (2003 lines), 0 bytes pending, last checked Thu Aug 17 07:37:28 2023 UTC
Path C:\Program Files (x86)\Scalyr\log\windows_system_metrics.log: copied 109639 bytes (1127 lines), 0 bytes pending, last checked Thu Aug 17 07:37:28 2023 UTC
Path C:\Program Files (x86)\Scalyr\log\windows_process_metrics.log: copied 97801 bytes (882 lines), 0 bytes pending, last checked Thu Aug 17 07:37:28 2023 UTC

Glob: C:\Program Files (x86)\Scalyr\log\agent-worker-session-*.log:: last scanned for glob matches at Thu Aug 17 07:36:54 2023 UTC

Monitors:
=========

(these statistics cover the period from Thu Aug 17 07:12:51 2023 UTC)

windows_event_log_monitor(): 2327 lines emitted, 0 errors
windows_system_metrics(): 1127 lines emitted, 0 errors
windows_process_metrics(agent): 882 lines emitted, 0 errors

[ajtcode]

Could you please confirm the locale that is presently used by your Windows 11 instance?

Does changing it to UTF-8 (by clicking "Control Panel" -> "Clock and Region" -> "Region" -> "Administrative tab" -> "Change system locale" -> enable Beta:Use Unicode UTF-8 for worldwide language support) resolve this behavior?

[tbiziv]

Thank you, the problem has been resolved :)

But why can't scalyr fix the problem automatically?

[ajtcode]

In this particular example, it's likely an issue with the inconsistencies associated with the range of Windows operating systems and generalized support for UTF-8.