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schildbach / public-transport-enabler

Unleash public transport data in your Java project.
https://groups.google.com/forum/#!forum/public-transport-enabler-discuss
GNU General Public License v3.0
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WIEN: INVALID_DATE #344

Closed Elettrotecnica closed 3 years ago

Elettrotecnica commented 3 years ago

Query

Error

Il provider dei dati non supporta attualmente la ricerca per data. Riprova con un'altra data.

Additional information

The error in italian says "The data provider does not currently support searching by date. Try with a different date"

It used to work perfectly fine in the past.

I am running transportr app version 2.1.0

Thanks for any support on this and thanks for this great service. Please let me know if additional info is needed.

schildbach commented 3 years ago

It's likely a re-occuring problem with Wiener Linien. They forget to upload the new timetable data to their dedicated open data server (which public-transport-enabler is using).

Elettrotecnica commented 3 years ago

Thanks for the pointer. Is there anything one can do to make them aware of the problem?

schildbach commented 3 years ago

Tell them that their Open Data EFA Server is out of date, like every year around Dec 11th. It might sense to check again before you write to them, because maybe they fixed it already.

sphh commented 3 years ago

I just sent them an email. Most likely we have to wait for post-Christmas time ;-)

Elettrotecnica commented 3 years ago

Thanks a lot, I have sent an email as well and they confirmed the issue and told me they are already addressing it.

My best regards

sphh commented 3 years ago

Thanks @Elettrotecnica! May I ask, when did you send it?

Elettrotecnica commented 3 years ago

Sure, I have sent it on the 18th of December and got an answer on the 21st, sorry for not positing it earlier

All the best

sphh commented 3 years ago

Thanks. I haven't received any reply yet (which I do not really expected, since I sent my email on Dec 24th).

schildbach commented 3 years ago

Interesting info: https://www.data.gv.at/katalog/dataset/9c203fec-dc0d-412c-a7a3-7fd77d0346f1

I'll quote from the page:

!!!! Leider hat sich in unserem Routing mit der Fahrplanumstellung (12.12.2020) der Fehlerteufel eingeschlichen und funktioniert nicht wie erwartet. Derzeit versuchen wir den Fehler zu lokalisieren und zu beheben. Wir arbeiten so rasch wie möglich, dass Ihnen unser Service wieder wie gewohnt zur Verfügung steht und bitten Sie um Geduld.!!!!

sphh commented 3 years ago

Thanks for checking. So we'll blame those creeping gremlins!

When I followed up my earlier email to WienerLinien from before Christmas, I got this reply on 21st January:

Das Update der Fahrpläne auf Open Data ist zurzeit leider nicht möglich. Wir arbeiten bereits an der Problemlösung und bitten bis dahin um Geduld.

meaning

The update of the routing data to Open Data is currently not possible. We work to solve this glitch and to ask for your patience until it is solved.

We'll see, if they have ironed out this glitch until their next adjustment of the timetable in June.

sphh commented 3 years ago

I just tried today and I got a connection in Öffi and Transportr, so it looks like it is working again.

Mind you, I have not received any email from them telling me that it is working again, but I think this issue can be closed.

schildbach commented 3 years ago

Indeed, it's working again. Thanks to everyone who helped with getting the word out to Wiener Linien!