Unable to login to the Eero account

[OliverH77]

I just installed the plugin, but it's not possible to log into the Eero account. When trying to email, the message "Unknown error occurred" appears. If I try using the phone number on file, I'm supposed to enter the verification code. But none will be sent.

The email address is definitely correct.

Here is the log from HA:

`2023-08-31 07:46:50.127 ERROR (SyncWorker_3) [custom_components.eero.api] Exception raised, status code: 401, text: {'meta': {'code': 401, 'server_time': '2023-08-31T05:46:50.031Z', 'error': 'error.login.unknown'}} 2023-08-31 07:46:50.132 ERROR (MainThread) [custom_components.eero.config_flow] Status: 401, Error Message: error.login.unknown 2023-08-31 07:46:50.135 ERROR (MainThread) [aiohttp.server] Error handling request Traceback (most recent call last): File "/usr/local/lib/python3.11/site-packages/aiohttp/web_protocol.py", line 433, in _handle_request resp = await request_handler(request) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/aiohttp/web_app.py", line 504, in _handle resp = await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/aiohttp/web_middlewares.py", line 117, in impl return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/security_filter.py", line 85, in security_filter_middleware return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/forwarded.py", line 227, in forwarded_middleware return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/request_context.py", line 28, in request_context_middleware return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/ban.py", line 80, in ban_middleware return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/auth.py", line 236, in auth_middleware return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/view.py", line 148, in handle result = await handler(request, *request.match_info) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/config/config_entries.py", line 181, in post return await super().post(request, flow_id) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/data_validator.py", line 72, in wrapper result = await method(view, request, data, args, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/helpers/data_entry_flow.py", line 110, in post result = await self._flow_mgr.async_configure(flow_id, data) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 296, in async_configure result = await self._async_handle_step( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 392, in _async_handle_step result: FlowResult = await getattr(flow, method)(user_input) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/config/custom_components/eero/config_flow.py", line 77, in async_step_user self.user_input[CONF_USER_TOKEN] = self.response["user_token"]

TypeError: 'NoneType' object is not subscriptable
`

[peppy6582]

Same

[schmittx]

What method do you use to log in to the Eero app? And, have you enabled the use of Amazon login (under account settings in Eero app)?

[OliverH77]

Do you mean that:

? Logged in with my Amazon Account.

[schmittx]

Yes, you're using Amazon login method which this integration does not support (see #17).