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scientist-softserv / adventist_knapsack

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car-dl production tenant inaccessible after log in by an admin user #183

Open KatharineV opened 3 months ago

KatharineV commented 3 months ago

When I used my vanarsdk@andrews.edu admin account to log into the car-dl tenant on production, I lost access to the site. I'm getting a "we're sorry, but something went wrong" error that won't go away on refresh or by changing the URL (for example, from the dashboard URL to the homepage).

https://car-dl.b2.adventistdigitallibrary.org/

Below: Error message with homepage after log in via Firefox. Image

I am logged in using Firefox, and the site won't show. I am logged out in Chrome, and the site will show.

Below: view of homepage showing just fine on Chrome while no user is logged in.

Image

I can access car-dl on staging, and I can access other production tenants while logged in (such as adl.b2). As far as I can tell right now, it's just the car-dl.b2 site that is erroring now that I am logged in.

laritakr commented 3 months ago

I was able to log in using the support@notch8 account (which was not an admin). When I went into the proprietor account and made support an admin, I got the error as described above.

laritakr commented 3 months ago

It appears that the default admin set may have failed to create. I have not verified this via Rancher.

The sentry error has a backtrace which may be helpful.