apple502j
commented
4 years ago Is it a problem though? The freshdesk will fallback to English anyway, and we should translate as many things as we can
Closed R4356th closed 4 years ago
apple502j
commented
4 years ago Is it a problem though? The freshdesk will fallback to English anyway, and we should translate as many things as we can
R4356th
commented
4 years ago Is it a problem though? The freshdesk will fallback to English anyway, and we should translate as many things as we can
Yes, I believe it is a problem because speakers of non-English languages will think it is a bug. It can also be confusing for them.
chrisgarrity
commented
4 years ago This is the way much of the site works. If a translation isn't available, it defaults to English. The fact that Freshdesk can't support all the languages that Scratch does is different, but not a reason to treat the page any differently.
R4356th
commented
4 years ago This is the way much of the site works. If a translation isn't available, it defaults to English. The fact that Freshdesk can't support all the languages that Scratch does is different, but not a reason to treat the page any differently.
@chrisgarrity, I was actually suggesting you not to show the languages Freshdesk does not support. But alright, you can keep it closed.
Accio1
commented
4 years ago This is the way much of the site works. If a translation isn't available, it defaults to English. The fact that Freshdesk can't support all the languages that Scratch does is different, but not a reason to treat the page any differently.
@chrisgarrity, I was actually suggesting you not to show the languages Freshdesk does not support. But alright, you can keep it closed.
This doesn't make sense. Removing certain languages from the entire site, just because one page from a 3rd party service doesn't support those languages is a bad idea, and would reduce the accessibility of Scratch by people around the world.
R4356th
commented
4 years ago This doesn't make sense. Removing certain languages from the entire site, just because one page from a 3rd party service doesn't support those languages is a bad idea, and would reduce the accessibility of Scratch by people around the world.
@Accio1, you got me wrong. What I suggested was actually to remove the languages from the Contact Us page only :P
apple502j
commented
4 years ago Why not? Contact Us page still can be partially translated.
R4356th
commented
4 years ago Why not? Contact Us page still can be partially translated.
You are yet another person to get me wrong. I meant removing the languages which cannot be translated.
Accio1
commented
4 years ago The footer with the language selection box is the same for each page. Therefore, it would probably be a lot of work to make it hide languages for certain pages. Even if this was implemented, it could possibly lead to even more confusion (eg. "Why does my language change to English when I go to the contact us page?", "The contact us page won't let me choose my language, even though the other pages on the site do", etc.). It seems like the work that it would take to implement this wouldn't be worth the small benefits and potential downsides that this suggestion would bring.
apple502j
commented
4 years ago @R4356th You are wrong - Contact Us can be partially translated for any language. Choose Welsh (Cymraeg) and you will see what I mean
The new Contact Us page has been designed to make it more compatible with Freshdesk. Freshdesk does not support all the languages Scratch is currently available in. As such, many of the non-English languages should not be compatible with the new Contact Us page. But yet, non-English languages which Freshdesk does not support can still be chosen.
Steps to Reproduce
1) Go to the Contact Us page 2) Select any language Freshdesk does not support
Operating System and Browser
Windows 10 Pro, Chrome 83.0.4103.61 (Official Build) (64-bit), Android 6, Chrome 80 (64 bit) (Official build)