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sct / overseerr

Request management and media discovery tool for the Plex ecosystem
https://overseerr.dev
MIT License
3.89k stars 449 forks source link

Additional Request states and management #3775

Open dphildebrandt opened 9 months ago

dphildebrandt commented 9 months ago

Description

In some cases a user will request content that, while approved, will be impossible to fulfill. The request will remain in a Requested state forever. Deleting the request is destructive to history and may leave the user confused or simply re-requesting the media.

Desired Behavior

In the case that an admin knows the request will never be fulfilled, it would be nice to have a management option to mark the request as such (ie. ‘Failed to Find’ as an example) perhaps with the ability to write an optional short explanation why. It could even send the user an email with the request status change and reason.

Alternatively, a simpler method may be to just allow a request to go from Requested -> Rejected

Additional Context

No response

Code of Conduct

stale[bot] commented 6 months ago

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

dphildebrandt commented 6 months ago

Please don't close if it's awaiting triage?