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sct / overseerr

Request management and media discovery tool for the Plex ecosystem
https://overseerr.dev
MIT License
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Media falsely showing as "4K Available" #3785

Closed RaunoT closed 4 months ago

RaunoT commented 4 months ago

Description

Media that isn't available in 4K is marked as "4K Available". Both Plex deeplinks direct to the same non-4K copy. This only seems to happen for media that wasn't added/requested via Overseerr. If I make a new/fresh request, the availability seems to show correctly for those items going forward.

I've tried re-running all the background jobs and flushing the caches via "Jobs & Cache" in settings.

Version

1.33.2

Steps to Reproduce

  1. Install Overseerr via Docker using sctx/overseerr
  2. Add 2 instances of Radarr and Sonarr: for 4K and non-4K
  3. Mark the regular instances as default and 4K ones as default 4K
  4. Check all Plex libraries and let Overseerr scan them

Screenshots

Here's a screenshot of the availability for the show "Succession"

image

Here's the actual 4K Sonarr instance

image

And here's the non-4K

image

On the other hand, here's the availability for "The Office (US)" showing properly

image image image

Here's my Sonarr/Radarr setup (both have scan enabled) and Plex libraries

image image

Logs

Just to keep it more coherent, here are just the relevant logs for "The Office" and "Succession" items I've talked about above already. Althought I don't think they're overly useful.

2024-02-14T23:32:05.677Z [debug][Plex Scan]: GUIDs are cached. Skipping metadata request. {"mediaIds":{"imdbId":"tt0386676","tmdbId":2316,"tvdbId":73244},"title":"The Office"}
2024-02-14T23:38:04.945Z [info][AvailabilitySync]: The non-4K show [TMDB ID 2316] still exists. Preventing removal. 
2024-02-14T23:38:04.945Z [info][AvailabilitySync]: The 4K show [TMDB ID 2316] still exists. Preventing removal. 

2024-02-14T23:32:05.466Z [debug][Plex Scan]: GUIDs are cached. Skipping metadata request. {"mediaIds":{"imdbId":"tt7660850","tmdbId":76331,"tvdbId":338186},"title":"Succession"}
2024-02-14T23:38:07.290Z [info][AvailabilitySync]: The non-4K show [TMDB ID 76331] still exists. Preventing removal. 
2024-02-14T23:38:07.291Z [info][AvailabilitySync]: The 4K show [TMDB ID 76331] still exists. Preventing removal.

Platform

desktop

Device

PC

Operating System

Windows 11

Browser

Chrome

Additional Context

It did work for me properly when I set it up for the very first time, but I had to modify some things and re-add the Radarr/Sonarr instances.

After that, I have tried a clean install with a fresh db and everything, but the problem still persists in exactly the same way.

I'm actually handling "4K" in Overseerr as a lower quality request, not higher, so in my plex libraries the (LQ) means low quality and matches the "4K" Radarr/Sonarr instances.

Code of Conduct

github-actions[bot] commented 4 months ago

:wave: @RaunoT, we use the issue tracker exclusively for bug reports and feature requests. However, this issue appears to be a support request. Please use our support channels to get help with Overseerr.