For support focused problems that have the participants interacting with a "civil society" member (like getting than email as an attachment) we will need people who are posing as the civil society members. Some of this can be mediated by template emails, but some of this will still take human capacity during the event.
How will we support this?
Do we need a ticketing system to do this?
Can some of this be handled by bots (Totem project?)
For support focused problems that have the participants interacting with a "civil society" member (like getting than email as an attachment) we will need people who are posing as the civil society members. Some of this can be mediated by template emails, but some of this will still take human capacity during the event.