Implement Pricing Page and Define Free vs. Paid Features

[seangray-dev]

Description We need to create a clear and accessible Pricing Page for our application to inform users about the different subscription tiers available, including the distinction between features available for free and those that are part of paid plans. This will help in setting transparent expectations for our users and will aid in the decision-making process for potential customers evaluating our service.

Objectives

• Design and Implement the Pricing Page: The page should be user-friendly and align with our app's overall design language. It should clearly list the different pricing tiers, what each tier offers, and any additional benefits or features that come with each tier.
• Define Free Features: Clearly specify what features are available for free. These should include basic functionalities that allow new users to effectively use and evaluate the core aspects of our app without immediate payment.
• Define Paid Features: Outline the advanced or additional features that are included in the paid plans. These could be features that provide more value or are targeted towards power users or businesses with specific needs.
• Consider Scalability: Ensure the structure of the pricing page and the way features are categorized allow for easy updates and scalability. As our app evolves, we should be able to add new features or adjust the pricing model without major overhauls.
• Compliance and Transparency: Ensure all pricing information is up-to-date, transparent, and complies with any relevant regulations or industry standards. This includes clear communication regarding any potential future changes in pricing or features.

User Stories

• As a new user, I want to understand what features I can access for free and what requires payment, so I can decide if the app meets my needs without financial commitment.
• As a potential premium user, I want to clearly see the benefits and additional features of paid plans, so I can evaluate the value proposition against my requirements.
• As an existing user, I want to easily find information on upgrading my plan and what additional features I would gain access to, so I can make informed decisions about investing in the app.

Acceptance Criteria A dedicated Pricing Page is accessible from the main navigation menu. The page distinctly lists Free and Paid features, with clear demarcations between different paid tiers (if applicable). All listed features and pricing are accurate, compliant with any legal requirements, and reflect the current state of the app. The page design is responsive, ensuring accessibility and readability across devices. User feedback is collected regarding the clarity and helpfulness of the pricing information provided.

Notes

• Prioritize user feedback from current free-tier users to understand which features are most valued and could potentially be gated behind a paid plan.
• Analyze competitor pricing models and feature sets to ensure our offerings are competitive and align with market expectations.
• Consider a FAQ section addressing common queries regarding the pricing model, subscription process, cancellation policy, and any prorations or refunds.

[seangray-dev]

Creating a task list to manage the transition between free and premium features, especially in cases of upgrades, downgrades, and subscription issues. This is crucial for maintaining a good user experience and ensuring data integrity.

Here's a list of tasks and considerations to address these scenarios:

Upgrading to Premium

• [ ] Enable Premium Features Immediately: Ensure that once a user upgrades, all premium features are accessible right away.

• [ ] Communicate Changes to the User: Notify the user about the upgrade and the features that are now available to them.

• [ ] Adjust Submission and Form Limits: Remove any submission or form count limits that were in place for the free tier.

• [ ] Data Migration/Retention: Ensure that all existing data (submissions, forms, analytics) from the free tier is retained and accessible in the premium tier.

Downgrading to Free

• [ ] Form Limit Enforcement: If a user has more than the free tier limit of forms, decide whether to restrict access to additional forms or provide a grace period for the user to manually reduce their form count.

• [ ] Submission Limit Enforcement: Decide how to handle the submission count if it exceeds the free tier limit. Consider options like archiving older submissions or providing a grace period.

• [ ] Communicate Changes to the User: Inform the user about the downgrade and its implications on their account features.

• [ ] Feature Restriction: Disable premium features such as advanced analytics, and clarify which features will no longer be available.

Handling Failed Subscription Payments

• [ ] Grace Period: Offer a grace period to allow users to update their payment information without immediately losing access to premium features.

• [ ] Email Notifications: Send multiple email-notifications to the user about the failed payment and the impending downgrade if not resolved.

• [ ] Downgrade Process: If the payment issue isn't resolved within the grace period, automatically downgrade the user to the free tier, applying the relevant restrictions.

• [ ] Data Handling: Decide how to handle user data that exceeds free tier limits. Consider archiving instead of deletion, with clear communication to the user.

General Considerations

• User Communication: Maintain clear, consistent communication with users throughout any plan changes, including what the changes entail, how their data will be affected, and any actions they need to take.
• Data Integrity: Ensure that no user data is lost during transitions between plans. If data needs to be archived or restricted, provide users with clear information and options to export or manage their data.
• Feature Accessibility: Clearly outline which features are available in each tier and ensure that the application enforces these rules programmatically.
• Customer Support: Provide support channels for users to address concerns or issues during their plan transitions, especially for those downgraded due to payment issues.
• Analytics and Monitoring: Monitor the impact of plan changes on user behavior and application usage to understand how these changes affect your user base and service utilization.
• Legal and Compliance: Review any legal or compliance implications of changing service levels, especially concerning data retention, user notifications, and service terms.