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[BUG-233121] Stuff not showing up in order history #10267

Open sl-service-account opened 1 year ago

sl-service-account commented 1 year ago

What just happened?

So I bought two heads from the kemono company in market place , one is the kitsune head which is in my inventory, the other was the bakemono head which I have the uv maps for.... But both of these items are not showing in my order history even though I know I bought them

What were you doing when it happened?

I checked to see if I could get them redelivered

What were you expecting to happen instead?

I expected these items to be in my order history , not missing

Other information

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Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-233121 | | Summary | Stuff not showing up in order history | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | LunaSacredWolf (lunasacredwolf) | | Created at | 2022-12-24T08:25:43Z | | Updated at | 2023-01-04T22:12:36Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2023-01-04T16:12:36.668-0600', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'Website', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'So I bought two heads from the kemono company in market place , one is the kitsune head which is in my inventory, the other was the bakemono head which I have the uv maps for.... But both of these items are not showing in my order history even though I know I bought them', 'What were you doing when it happened?': 'I checked to see if I could get them redelivered ', 'What were you expecting to happen instead?': 'I expected these items to be in my order history , not missing', } ```
sl-service-account commented 1 year ago

Shrike Linden commented at 2023-01-04T22:12:37Z

Hello! I'm sorry this is happening! I'm actually struggling to find the items you purchased in general, or the store they were purchased from!

Could you please provide links to either the items or the store? That'll help with our investigation. Thank you!