sl-service-account
commented
1 year ago Kurt Linden commented at 2023-07-27T18:21:41Z
Hello!
Thank you for the report. We would like to assist in determine what issue is happening, however we would need some additional information for that. If possible please reproduce the issue and then before relaunching the viewer, zip up your viewer logs folder and attach it to this issue using More -> Attach files. This page tells you where to find the logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3
Also if possible if you could attach screenshots/video capture of the issue occurring.
It may also be an issue we would need to log into your account to reproduce and diagnose. If you would like us to attempt that, please contact support to have them get the proper authorizations to do that testing to help fix the issue from: https://lindenlab.freshdesk.com/support/tickets/new Thank you
What just happened?
Items from my outfit randomly disappear . The items still exist in my inventary, but disappear from the saved outfits. It happens no matter what site I am (i've tried different levels of complexity sites, and it's always same result)
What were you doing when it happened?
every time I log in, some of my clothes have disappeared, and when trying to cange or reload my outfit, they are not in the items list
What were you expecting to happen instead?
obviously, be dressed as I was when logged out last time... or be dressed with the chosen outfit
Other information
nop
Links
Related
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-234176 | | Summary | Outfit items randomly disappear since last SL update | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Created at | 2023-07-25T17:31:22Z | | Updated at | 2023-08-16T22:37:33Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2023-07-27T13:21:41.423-0500', "Is there anything you'd like to add?": 'nop', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': "Items from my outfit randomly disappear . The items still exist in my inventary, but disappear from the saved outfits. It happens no matter what site I am (i've tried different levels of complexity sites, and it's always same result)", 'What were you doing when it happened?': 'every time I log in, some of my clothes have disappeared, and when trying to cange or reload my outfit, they are not in the items list ', 'What were you expecting to happen instead?': 'obviously, be dressed as I was when logged out last time... or be dressed with the chosen outfit', 'Where': 'http://maps.secondlife.com/secondlife/Harris%20Dale/9/197/3001', } ```