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[BUG-234371] Unable to launch Second Life Viewer in VMWARE #11311

Open sl-service-account opened 1 year ago

sl-service-account commented 1 year ago

What just happened?

Steps:

  1. Install VMWARE
  2. Install Second Life viewer
  3. Launch Second Life viewer

What were you doing when it happened?

Error message: Second Life is unable to run because your video card drivers did not install properly, are out of date, or are for unsupported hardware. Please make sure you have the latest video card drivers and even if you do have the latest, try reinstalling them.

If you continue to receive this message, contact the Second Life Support Portal.

What were you expecting to happen instead?

Second Life viewer to launch

Other information

Attachments

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-234371 | | Summary | Unable to launch Second Life Viewer in VMWARE | | Type | New Feature Request | | Priority | Unset | | Status | Accepted | | Resolution | Accepted | | Reporter | Dima Lednev (dima.lednev) | | Created at | 2023-09-03T12:17:10Z | | Updated at | 2023-12-04T22:53:37Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2023-09-05T13:52:24.423-0500', 'How would you like the feature to work?': '.', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'Steps:\r\n1. Install VMWARE\r\n2. Install Second Life viewer\r\n3. Launch Second Life viewer', 'What were you doing when it happened?': 'Error message:\r\nSecond Life is unable to run because your video card drivers did not install properly, are out of date, or are for unsupported hardware. Please make sure you have the latest video card drivers and even if you do have the latest, try reinstalling them.\r\n\r\nIf you continue to receive this message, contact the Second Life Support Portal.', 'What were you expecting to happen instead?': 'Second Life viewer to launch', 'Why is this feature important to you? How would it benefit the community?': '.', } ```
sl-service-account commented 1 year ago

Dan Linden commented at 2023-09-05T18:52:24Z

Hi Dima,

That's interesting. https://secondlife.com/system-requirements says Second Life requires OpenGL 3.2. Does VMWARE have support for that?

sl-service-account commented 1 year ago

Dima Lednev commented at 2023-09-05T22:57:58Z

Yes, it supports OpenGL 4.1.

I want to add a bit more. Actually, I've been using Firestorm in VMware for a long time without any issues. However, in versions newer than 6.5.6.66221, I started to get the same error that I mentioned. But Firestorm is based on the SL Viewer source code. I don't think the issue is with Firestorm itself. That's why I'm writing here.

sl-service-account commented 1 year ago

Spidey Linden commented at 2023-09-06T18:11:24Z

Issue accepted. We have no estimate when it may be implemented. Please see future release notes for this fix.