Unscheduled Group Maintenance
[Posted 7:13 PM PST, 11 December 2015] We are aware that some residents may be experiencing some issues with leaving, inviting, and rejecting from groups inworld.
This situation is being investigated. Please continue to check this blog for updates.
{panel}
Please note this issue is not an Azumarill specific issue, I just happened to be using this viewer when this problem occured this time.
Over the last few days, there have been widespread problems reported where users on any viewer cannot leave groups or join new groups.
Attempting to leave or join a group just silently fails.
When this problem happens, relogging does not fix it, you are still a member of any groups you attempted to leave.
Time when this occurance started: ~ 2.40PM SLT 05/12/2015
Previous occurance 1: ~ 3pm SLT on 30/11/2015
Previous occurance 2: ~ 3.40pm SLT 31/11/2015
The problem clears up within a couple of hours and any groups which you had attempted to leave will then be gone from your groups list.
This problem seems to affect all groups, even small groups with a tiny membership (< 10 members)
Steps to Reproduce
When this problem is occuring, go to Communicate -> Groups
Choose a group to leave, right click on the group in the list -> Leave
Observed Behaviour
The viewer will ask if you really want to leave the group - say Yes.
After verifying you want to leave the group, the group name will disappear from the groups list and then it will pop back a second later and remain there.
Further attempts to leave the group will also fail.
Relogging does not fix the problem, the group you left is still listed in the group list.
See Fig 1 attached showing my attempt to leave a group and the group re-appearing in the group list after leaving.
See Whirly_1.log for the session where I attempted to leave this group.
First attempt to leave group:
2015-12-05T22:52:15Z INFO: LLFetchGroupMemberData::LLFetchGroupMemberData: Sending new group member request for group_id: 98e6e307-6d77-0ab6-f365-0bcbc14fc6b6
2015-12-05T22:52:15Z INFO:#LLCoros LLCoros::generateDistinctName: LLCoros: launching coroutine LLGroupMgr::groupMembersRequestCoro
2015-12-05T22:52:15Z WARNING: LLFetchGroupMemberData::changed: LLGroupMgr::getInstance()->getGroupData()->isMemberDataComplete() was FALSE
2015-12-05T22:52:15Z WARNING: LLToastAlertPanel::LLToastAlertPanel: Alert: You are currently a member of the group <nolink>Dow Tow Co.</nolink>.
Leave Group?
2015-12-05T22:52:16Z INFO: LLGroupMgr::sendGroupRoleMembersRequest: Pending: N MemberDataComplete: Y RoleDataComplete: N
2015-12-05T22:52:16Z INFO:#LLCoros LLCoros::cleanup: LLCoros: cleaning up coroutine LLGroupMgr::groupMembersRequestCoro
2015-12-05T22:52:16Z INFO: LLFloater::closeFloater: Closing floater toast
2015-12-05T22:52:16Z WARNING: LLToastAlertPanel::LLToastAlertPanel: Alert: You have left the group Dow Tow Co..
2015-12-05T22:52:17Z INFO: LLAgentDropGroupViewerNode::post: VALID DROP GROUP
Second attempt to leave group:
2015-12-05T22:53:46Z INFO: LLFetchGroupMemberData::LLFetchGroupMemberData: Sending new group member request for group_id: 98e6e307-6d77-0ab6-f365-0bcbc14fc6b6
2015-12-05T22:53:46Z INFO:#LLCoros LLCoros::generateDistinctName: LLCoros: launching coroutine LLGroupMgr::groupMembersRequestCoro
2015-12-05T22:53:46Z WARNING: LLFetchGroupMemberData::changed: LLGroupMgr::getInstance()->getGroupData()->isMemberDataComplete() was FALSE
2015-12-05T22:53:46Z WARNING: LLToastAlertPanel::LLToastAlertPanel: Alert: You are currently a member of the group <nolink>Dow Tow Co.</nolink>.
Leave Group?
2015-12-05T22:53:47Z INFO: LLGroupMgr::sendGroupRoleMembersRequest: Pending: N MemberDataComplete: Y RoleDataComplete: N
2015-12-05T22:53:47Z INFO:#LLCoros LLCoros::cleanup: LLCoros: cleaning up coroutine LLGroupMgr::groupMembersRequestCoro
2015-12-05T22:53:48Z INFO: LLFloater::closeFloater: Closing floater toast
2015-12-05T22:53:49Z INFO: LLAgentDropGroupViewerNode::post: VALID DROP GROUP
2015-12-05T22:53:49Z WARNING: LLToastAlertPanel::LLToastAlertPanel: Alert: You have left the group Dow Tow Co..
When this problem happens, it reproduces on all viewers & appears to affect a lot of people on multiple regions judging by the complaints that come into Firestorm support group.
Each time this has occured so far, the problem has lasted a couple of hours and then everything seems back to normal.
Groups that you previously attempted to leave earlier will then be gone from your groups list.
Original Jira Fields
| Field | Value |
| ------------- | ------------- |
| Issue | BUG-10869 |
| Summary | Intermittent failure to leave or join groups which has been occuring gridwide over the last few days. |
| Type | Bug |
| Priority | Unset |
| Status | Needs More Info |
| Resolution | Unresolved |
| Reporter | Whirly Fizzle (whirly.fizzle) |
| Created at | 2015-12-05T22:58:20Z |
| Updated at | 2017-07-07T15:51:38Z |
```
{
'Business Unit': ['Platform'],
'Date of First Response': '2015-12-05T17:31:09.085-0600',
'ReOpened Count': 0.0,
'Severity': 'Unset',
'System': 'SL Simulator',
'Target Viewer Version': 'viewer-development',
'What just happened?': '...',
'What were you doing when it happened?': 'Filling in...',
'What were you expecting to happen instead?': '...',
}
```
{panel:title=Grid Status Update| borderStyle=solid| borderColor=#080808| titleBGColor=#ff2500| bgColor=#fff68f} http://status.secondlifegrid.net/2015/12/11/post2689/
Unscheduled Group Maintenance [Posted 7:13 PM PST, 11 December 2015] We are aware that some residents may be experiencing some issues with leaving, inviting, and rejecting from groups inworld. This situation is being investigated. Please continue to check this blog for updates. {panel}
Please note this issue is not an Azumarill specific issue, I just happened to be using this viewer when this problem occured this time.
Over the last few days, there have been widespread problems reported where users on any viewer cannot leave groups or join new groups. Attempting to leave or join a group just silently fails.
When this problem happens, relogging does not fix it, you are still a member of any groups you attempted to leave.
Time when this occurance started: ~ 2.40PM SLT 05/12/2015
Previous occurance 1: ~ 3pm SLT on 30/11/2015
Previous occurance 2: ~ 3.40pm SLT 31/11/2015
The problem clears up within a couple of hours and any groups which you had attempted to leave will then be gone from your groups list.
This problem seems to affect all groups, even small groups with a tiny membership (< 10 members)
Steps to Reproduce
When this problem is occuring, go to Communicate -> Groups
Choose a group to leave, right click on the group in the list -> Leave
Observed Behaviour
The viewer will ask if you really want to leave the group - say Yes.
After verifying you want to leave the group, the group name will disappear from the groups list and then it will pop back a second later and remain there.
Further attempts to leave the group will also fail.
Relogging does not fix the problem, the group you left is still listed in the group list.
See Fig 1 attached showing my attempt to leave a group and the group re-appearing in the group list after leaving.
See Whirly_1.log for the session where I attempted to leave this group.
First attempt to leave group:
Second attempt to leave group:
When this problem happens, it reproduces on all viewers & appears to affect a lot of people on multiple regions judging by the complaints that come into Firestorm support group.
Each time this has occured so far, the problem has lasted a couple of hours and then everything seems back to normal. Groups that you previously attempted to leave earlier will then be gone from your groups list.
Expected Behaviour
Group joins & leaves should be processed quickly.
Attachments
Links
Duplicates
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-10869 | | Summary | Intermittent failure to leave or join groups which has been occuring gridwide over the last few days. | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | Whirly Fizzle (whirly.fizzle) | | Created at | 2015-12-05T22:58:20Z | | Updated at | 2017-07-07T15:51:38Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2015-12-05T17:31:09.085-0600', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Simulator', 'Target Viewer Version': 'viewer-development', 'What just happened?': '...', 'What were you doing when it happened?': 'Filling in...', 'What were you expecting to happen instead?': '...', } ```