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[BUG-234958] MAC - items with alpha textures vanish when shadows are enabled on PBR viewers #11781

Closed sl-service-account closed 4 months ago

sl-service-account commented 5 months ago

What just happened?

I set graphics settings to high in order to take a photo and half my hair and wings vanished.

What were you doing when it happened?

Graphics setting adjusted from medium to high without bits of my avatar (and scenery) vanishing.

What were you expecting to happen instead?

Better graphics but not invisible items.

Other information

If I leave setting at high but then go into advanced and disable shadows the invisible items return.

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Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-234958 | | Summary | MAC - items with alpha textures vanish when shadows are enabled on PBR viewers | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Duplicate | | Created at | 2024-01-07T09:56:40Z | | Updated at | 2024-01-08T18:26:51Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2024-01-08T12:26:19.881-0600', "Is there anything you'd like to add?": 'If I leave setting at high but then go into advanced and disable shadows the invisible items return.', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'I set graphics settings to high in order to take a photo and half my hair and wings vanished.', 'What were you doing when it happened?': 'Graphics setting adjusted from medium to high.', 'What were you expecting to happen instead?': 'Better graphics but not invisible items.', 'Where': 'Anywhere within SL', } ```
sl-service-account commented 5 months ago

JIRAUSER347735 commented at 2024-01-07T10:00:47Z

This is the same as BUG-234724 which was reported in November 2023 but I cannot see any way to add comments to that issue.

sl-service-account commented 5 months ago

JIRAUSER341268 commented at 2024-01-08T18:26:20Z

Thanks for you report Fae,

You are correct that it is the same as the issue mentioned in your comment. We're still currently working on a fix for this. Please stay tuned for future releases.