search

secondlife / jira-archive

2 stars 0 forks source link

[BUG-37525] trying to log in #11889

Closed sl-service-account closed 9 months ago

sl-service-account commented 8 years ago

Steps to Reproduce

nothing just trying to log in

Actual Behavior

yesterday i logged in find to check my pregnancy, today several times i have tried with no luck, i get this message

Login Failed. Unable to connect to a simulator.

Expected Behavior

logging into sl like i have been since 2011 when i started

Other information

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-37525 | | Summary | trying to log in | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Contact Support | | Reporter | SuzyStone (suzystone) | | Created at | 2016-07-19T11:56:36Z | | Updated at | 2016-07-19T16:39:10Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2016-07-19T10:33:00.386-0500', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'yesterday i logged in find to check my pregnancy, today several times i have tried with no luck, i get this message\r\n\r\nLogin Failed.\r\nUnable to connect to a simulator.', 'What were you doing when it happened?': 'nothing just trying to log in', 'What were you expecting to happen instead?': 'logging into sl like i have been since 2011 when i started', } ```
sl-service-account commented 8 years ago

Whirly Fizzle commented at 2016-07-19T15:33:00Z

Heya Suzy,

There are rolling restarts happening at the moment, which means may regions are offline - see https://community.secondlife.com/t5/Status-Grid/Rolling-Maintenance-Main-Channel/ba-p/3049631 Try logging in directly to a different region until you find one that's currently online.

If you are still having problems getting logged in once the restarts are complete, please contact Linden Lab support directly. Jira is not for 1:1 personal technical support and is therefore not able to provide one to one support in a timely manner.. For account related issues, please contact support directly at https://support.secondlife.com/

Thanks :)