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[BUG-37547] my tv says plugins not suppotrted #11908

Open sl-service-account opened 8 years ago

sl-service-account commented 8 years ago

Steps to Reproduce

trying to watch a movie

Actual Behavior

logged in the other day & went to watch a movie on my xcontrol tv & when I selected the movie I get a message saying plugins not supported I have tried 3 different sl viewers & my tv don't work in any of them

Expected Behavior

at my house

Other information

can you fix this soon please

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-37547 | | Summary | my tv says plugins not suppotrted | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | Lycanight (lycanight) | | Created at | 2016-07-23T01:47:57Z | | Updated at | 2017-07-07T15:51:31Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2016-07-23T01:31:55.991-0500', "Is there anything you'd like to add?": 'can you fix this soon please', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': "logged in the other day & went to watch a movie on my xcontrol tv & when I selected the movie I get a message saying plugins not supported I have tried 3 different sl viewers & my tv don't work in any of them", 'What were you doing when it happened?': 'trying to watch a movie', 'What were you expecting to happen instead?': 'at my house', 'Where': 'http://maps.secondlife.com/secondlife/Weekend%20Delight/153/66/28', } ```
sl-service-account commented 8 years ago

Chaser Zaks commented at 2016-07-23T06:31:56Z, updated at 2016-07-23T06:32:50Z

Hello! This is not a bug and is, at the moment, intended behaviour due to the lack of adobe flash being installed properly.

Please go to https://get.adobe.com/flashplayer/otherversions/ and follow these steps:

  1. In the first drop down menu, choose your OS(Windows 10/Windows 8)
  2. In the second field, choose "FP 22 for Opera and Chromium - PPAPI" THIS IS IMPORTANT.

  3. Click download

    Or click this link: https://get.adobe.com/flashplayer/download/?installer=FP_22_for_Opera_and_Chromium_-_PPAPI&standalone=1

    After you do one of the two options above, you will receive a file download. Before installing make sure you close out of Opera/Chromium/Google Chrome and/or the viewer if it is running, this is just for safety precautions. Run the newly downloaded file and let it install. Once it is done the error should go away.

sl-service-account commented 7 years ago

Saeros Linden commented at 2017-07-07T00:35:04Z

Our apologies, it appears this jira has been a victim of a spammer. We're cleaning up the offending comments, sorry for the mess!