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[BUG-37635] Avatar not rendering #11974

Open sl-service-account opened 8 years ago

sl-service-account commented 8 years ago

Steps to Reproduce

I logged in and my avatar just wouldn't render.

Actual Behavior

My avatar isn't rendering. All I see is a white mist. It is only happening for my Avatar and only I can see it.

Expected Behavior

For the mst to disappear like itnormally does and I see my avater instead

Other information

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-37635 | | Summary | Avatar not rendering | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | DmitriStormbrewer (dmitristormbrewer) | | Created at | 2016-08-11T12:21:03Z | | Updated at | 2017-07-07T15:52:09Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2016-08-11T08:18:00.032-0500', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': "My avatar isn't rendering. All I see is a white mist. It is only happening for my Avatar and only I can see it.", 'What were you doing when it happened?': "I logged in and my avatar just wouldn't render. ", 'What were you expecting to happen instead?': 'For the mst to disappear like itnormally does and I see my avater instead', 'Where': 'http://maps.secondlife.com/secondlife/Sage%20Estates/46/152/29', } ```
sl-service-account commented 8 years ago

Chaser Zaks commented at 2016-08-11T13:18:00Z

This happens from time to time. The reason for it is that an required attachment is either: A) Missing/not attached, B) Not loading properly. A quick an easy fix is to go to "Avatar -> Choose An Avatar" and load a default avatar from there, then re-load your outfit again(replacing the default avatar), or remove the attachments you do not need and re-attach what you were wearing. Alternatively, you can create the following from the "New Body part" menu when right clicking a new folder and wear each of them:

If option 2 does not work, you may need to do option 1.

If neither options work, you can force your avatar to the default test characters. To do this, press "CTRL + ALT + Q", a new option menu should appear saying "Developer" (It'll be after 'Help" on the same bar as "Avatar", "Comm", "World", "Build", etc). From there, go to Developer -> Avatar -> Character Tests -> Test Male (or Test Female if you would like, it doesn't matter which). This should fix the issue if it is of the common issue.

I suggest disabling the developer menu when done: Toying around with the settings in there if you do not know what you are doing can cause unexpected side effects, including viewer crashes(I.E.: Force an error). If you wish to disable this, simply press "CTRL + ALT + Q" to toggle it back off.

sl-service-account commented 8 years ago

Alexa Linden commented at 2016-08-11T15:48:26Z

Hi DmitriStormbrewer,

Do Chaser's suggestions help resolve your issue?

sl-service-account commented 7 years ago

Saeros Linden commented at 2017-07-07T00:35:52Z

Our apologies, it appears this jira has been a victim of a spammer. We're cleaning up the offending comments, sorry for the mess!