sl-service-account
commented
7 years ago Whirly Fizzle commented at 2016-11-11T22:17:13Z
I don't agree that the problem started when mainland got the increased prim capacity. Regions performing poorly when they have not been restarted for several weeks has been an ongoing issue.
Apart from the more frequent region crossing on vehicles problems mentioned above when regions have not been rolled for over a week, the following problems occur frequently on regions that haven't been restarted for a while and the only way to fix all of these issues is to restart the region:
- BUG-7371 - Voice cannot connect. Bad Gateway
- BUG-772 - Simulator refusing to rez objects after 10 hour timeframe (Caused by the region running out of memory).
- BUG-7557 - Online Friends are not showing when login (Once again)
However, regions coming back online after the rolling restarts often come back online with caps fail and the region is totally broken until it is restarted again. So more frequent rolls when not needed will increase this problem.
How would you like the feature to work?
Back in the days, SL had regular rolling restarts every week. But then, it has began to become less frequent: every 2-3 weeks in average for main channel. Quite often, rolling restarts are even cancelled or not performed, despite they appear planned in the grid status page. They seem to occur only when it comes to new server updates deploy, which is a pity. However, without regular restarts, any region's performance and stability runs downhill. No 'but', no 'if', that's a fact. And simply a matter of time.
During the summer 2016, we have even been left with 6 weeks without a maintenance! As a result, the grid can become a true wreck for long days or weeks. The problem has actually gone even more acute since the prim limit was increased on regions. So please roll back to weekly restarts!
Why is this feature important to you? How would it benefit the community?
As an active member of the sailing community, I have witnessed numerous races or cruises that turned into a bloody mess due to the grid poor state and performance. As I'm writing this, around 50% of boat races I have followed had to be cancelled because nobody (or almost) survived them. The turning point has been the day since the region prim limit has been increased. Coincidence? I think not!
The problem is especially severe in Blake Sea and the surroundings, which is a hig traffic area where vehicle use is the main activity. However, boats, planes and even road vehicles need a grid in proper condition to be enjoyable. Instead of this, we more and more often meet region that are randomly misconnected to nearby ones and/ or running bad. As a result: lag, crashes, sim crossing / teleport failures, etc. As a further result: people getting fed up and quitting, not to mention that general feeling that SL is slowly dying...
It's simply not conceivable for residents to flood customer support with tickets for each region concerned and each time it happens (that is: more and more often). It's simply a waste of time and a joy killer. We are all in SL to have fun, not to spend our time filling in forms!
I strongly believe that a more frequent maintenance could solve that problem and avoid that defective regions are left to decay for too long. Therefore, I hereby request that the grid is restarted every week. If not the whole grid, at least the SL server main channel regions, where most of the transportation activity takes place.
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-40875 | | Summary | Bring back weekly rolling maintenance for the grid | | Type | New Feature Request | | Priority | Unset | | Status | Been Triaged | | Resolution | Triaged | | Reporter | indragray (indragray) | | Created at | 2016-11-11T20:02:29Z | | Updated at | 2016-11-28T06:35:09Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2016-11-11T16:17:13.255-0600', 'How would you like the feature to work?': 'Back in the days, SL had regular rolling restarts every week. But then, it has began to become less frequent: every 2-3 weeks in average for main channel. Quite often, rolling restarts are even cancelled or not performed, despite they appear planned in the grid status page. They seem to occur only when it comes to new server updates deploy, which is a pity.\r\nDuring the summer 2016, we have even been left with 6 weeks without a maintenance! \r\nAs a result, the grid can become a true wreck for long days or weeks. The problem has actually gone even more acute since the prim limit was increased on regions.\r\nSo please roll back to weekly restarts!', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'Target Viewer Version': 'viewer-development', 'Why is this feature important to you? How would it benefit the community?': "As an active member of the sailing community, I have witnessed numerous races or cruises that turned into a bloody mess due to the grid poor state and performance. As I'm writing this, more than 50% of boat races had to be cancelled because nobody (or almost) survived them.\r\nThe turning point has been the day since the region prim limit has been increased. Coincidence? I think not!\r\n\r\nThe problem is especially severe in Blake Sea and the surroundings, which is a hig traffic area where vehicle use is the main activity. However, boats, planes and even road vehicles need a grid in proper condition to be enjoyable.\r\nInstead of this, we more and more often meet region that are randomly misconnected to nearby ones and/ or running bad. As a result: lag, crashes, sim crossing / teleport failures, etc. As a further result: people getting fed up and quitting, not to mention that general feeling that SL is slowly dying...\r\n\r\nIt's simply not conceivable for residents to flood customer support with tickets for each region concerned and each time it happens (that is: more and more often). It's simply a waste of time and a joy killer. We are all in SL to have fun, not to spend our time filling in forms!\r\n\r\nI strongly believe that a more frequent maintenance could solve that problem and avoid that defective regions are left to decay for too long. Therefore, I hereby request that the grid is restarted every week. \r\nIf not the whole grid, at least the SL server main channel regions, where most of the transportation activity takes place.", } ```