sl-service-account
commented
7 years ago Whirly Fizzle commented at 2017-01-08T14:22:30Z
I think the timing with Bento was just coincidental. Can you send a test offline to yourself from an alt & when it reproduces a failure to be received in your email, give the date/time the message was sent and the name of the alt account & the location of the alt was on when the message was sent. LL can then check the server logs to see if your email provider blocked the message or whether something else went wrong.
Steps to Reproduce
Sleeping usually :) it is because I am offline, so its occurring without anything happening on my side.
Actual Behavior
Since the implementation of Project Bento, and this started with the exact day I downloaded the beta version. Offlines to email have been dropping as in unchecked from the second life website, sometimes as much as twice a week. Noticeably it happened each update to bento beta, so on those days I triple checked and it would still happen, but I would catch it in time to not lose too much information. I cap very early on in a day, and can lose lots of important communications. I notice it because suddenly my emails stop, so am able to reassign it by rechecking the second life ims to email checkbox, but lately it has been happening more frequently, twice this week already.
I have also noticed that it is not viewer specific as I use FS and its also happening to an SL only user the same exact time as me, as we work together and we lose everything. My other accounts are randomly on or off also, which is confusing as it does not seem to hit everything.
Expected Behavior
Offlines to go to email as needed.
Other information
TOOL-3128
Links
Related
Duplicates
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-41182 | | Summary | Offlines to Email dropping randomly | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | Sasy Scarborough (sasy.scarborough) | | Created at | 2017-01-08T14:02:40Z | | Updated at | 2019-03-04T14:37:28Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2017-01-08T08:22:30.190-0600', "Is there anything you'd like to add?": 'I have a dream that in the future all SL Residents will have Resident email addresses so that customers, colleagues and the like can just email SasyScarborough@SecondLife.com from theiravatarname@SecondLife.com and maybe this situation would become moot', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'Since the implementation of Project Bento, and this started with the exact day I downloaded the beta version. Offlines to email have been dropping, sometimes as much as twice a week. Noticably it happened each update to bento beta, so on those days I triple checked and it would still happen, but I would catch it in time to not lose information. I cap very early on in a day, and can lose lots of important communications. I notice it because suddenly my emails stop, so am able to reassign it, but lately it has been happening more frequently, twice this week already.\r\n\r\nI have also noticed that it is not viewer specific as I use FS and its also happening to an SL only user the same exact time as me, as we work together and we lose everything, we are also both in Australia. My other accounts are randomly on or off also, which is confusing as it does not seem to hit everything.', 'What were you doing when it happened?': 'Sleeping usually :) it is because I am offline, so its occurring without anything happening on my side.', 'What were you expecting to happen instead?': 'Offlines to go to email as needed.', } ```