sl-service-account
commented
7 years ago Kyle Linden commented at 2017-01-24T17:41:20Z
Hi Tahlia,
This viewer is not supported by Linden Lab. For support with third party viewers, please contact that viewer's developers. If you can reproduce this problem on an official Second Life Viewer, please update this issue with information on the supported viewer version accordingly.
Please know we are always striving to improve our services and have taken note of this report about voice issues.
Thanks
Steps to Reproduce
I was facilitating a discussion on a sim I rent which is my business in SL. This is one of my main activities available to my patrons and I lost many people because of the voice outage which left me and my patrons feeling very frustrated.
Actual Behavior
I was facilitating a discussion on a parcel I rent and every 5 minutes for about 40 minutes voice would become choppy for roughly 3 minutes, hearing every 3rd word people were saying. Once voice became available again, most people had to relog to get voice back. it was very frustrating and I lost many people from my discussion because of this problem. The discussion was being interfered with so much that people gave up losing voice then having to relog again to have voice available to them. For me I was one of the lucky ones who did not need to relog to have voice available for me.
Expected Behavior
I was expecting voice to be clear and available to everyone who was sitting in on my discussion, as it is a voice led discussion, but this was not the case and has not been the case on many of my discussions the past 3 weeks and it is interfering with my business.
Other information
I would just like to find out what is being done about this voice issue and when it will be fixed and available to everyone running smoothly so i can go back to running my discussions without being interrupted with this annoying voice issue.
Attachments
Links
Related
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-41288 | | Summary | SL Voice cuts in and out all the time and it isn't only on my sim nor just my pc. Other people have complained about this issue also. | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | Tahlia Snoodle (tahlia.snoodle) | | Created at | 2017-01-24T14:05:10Z | | Updated at | 2017-07-07T15:50:36Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2017-01-24T11:41:19.794-0600', "Is there anything you'd like to add?": 'I would just like to find out what is being done about this voice issue and when it will be fixed and available to everyone running smoothly so i can go back to running my discussions without being interrupted with this annoying voice issue.', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'I was facilitating a discussion on a parcel I rent and every 5 minutes for about 40 minutes voice would become choppy for roughly 3 minutes, hearing every 3rd word people were saying. Once voice became available again, most people had to relog to get voice back. it was very frustrating and I lost many people from my discussion because of this problem. The discussion was being interfered with so much that people gave up losing voice then having to relog again to have voice available to them. For me I was one of the lucky ones who did not need to relog to have voice available for me.', 'What were you doing when it happened?': 'I was facilitating a discussion on a sim I rent which is my business in SL. This is one of my main activities available to my patrons and I lost many people because of the voice outage which left me and my patrons feeling very frustrated.', 'What were you expecting to happen instead?': 'I was expecting voice to be clear and available to everyone who was sitting in on my discussion, as it is a voice led discussion, but this was not the case and has not been the case on many of my discussions the past 3 weeks and it is interfering with my business.', } ```