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[BUG-41465] Can't See My Character #12979

Closed sl-service-account closed 9 months ago

sl-service-account commented 7 years ago

Steps to Reproduce

Chatting and my friend and trying to attach the wings i bought from store

Actual Behavior

Hello So i was in game and was trying to wear new wings i bought on my character but i couldnt so i logged out...when i logged back in ...i see my character is blank ...no features or anything

Expected Behavior

I would like to have my characters features back

Other information

Help and fix this please

Attachments

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-41465 | | Summary | Can't See My Character | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Contact Support | | Reporter | Celistie (celistie) | | Created at | 2017-02-28T19:58:59Z | | Updated at | 2017-03-02T15:59:06Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2017-03-01T11:04:25.907-0600', "Is there anything you'd like to add?": 'I would like to have my characters features back', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'Hello\r\nSo i was in game and was trying to wear new wings i bought on my character but i couldnt so i logged out...when i logged back in ...i see my character is blank ...no features or anything', 'What were you doing when it happened?': 'Chatting and my friend and trying to attach the wings i bought from store', 'What were you expecting to happen instead?': 'I didnt expect anything', 'Where': 'http://maps.secondlife.com/secondlife/Liquid%20Imagination/49/79/706', } ```
sl-service-account commented 7 years ago

Whirly Fizzle commented at 2017-03-01T17:04:26Z

Hiya Celistie,

Quick fix that works for most cases: Open your inventory and expand the "My Outfits" folder. Choose any saved outfit folder and drag it onto your avatar and your avatar should then rez.

If this doesn't help, try logging into a different region and changing your outfit and see if your avatar will rez. If your problem turns out to be limited to one specific region, then this region may need to be restarted.

If testing on a different region does not help the please can you try the following: In the top menu bar of the viewer, go to Me -> Choose an Avatar -> Classic -> Choose one of those avatars and use "Select". Your avatar should hopefully rez correctly once you have done this and you can then get dressed normally.

If this doesn't help, create a new folder in your inventory and inside this folder, place a skin, a shape, a hairbase and some eyes (non-prim). Then Right click this folder and REPLACE outfit. You must replace, not wear or add to or it wont work. If your avatar then rezzes, you can get dressed normally.

If you are still having problems then please follow the steps on this wiki page: http://community.secondlife.com/t5/English-Knowledge-Base/Troubleshooting-avatar-appearance/ta-p/1256955

If you are still having problems rezzing your avatar, then you should contact Linden lab support directly by submitting a support case form at: https://support.secondlife.com/contact-support/

Hope that helps :)