sl-service-account
commented
7 years ago Whirly Fizzle commented at 2017-04-30T20:11:15Z
Hiya Gloria,
Login with your GloriaSnokers account at https://secondlife.com & go to your transaction history at https://accounts.secondlife.com/transaction_history/ . Make sure that "Show L$0 transactions" is ticked and the date range includes the day that you transferred the 2 lost items. Do you see the two "Give inventory" transactions listed for the bears? If the transactions show here then the bears did leave your inventory. Can you take a screenshot showing the 2 transactions & attach the image to this JIRA issue using More Actions -> Attach files.
Can you also get the two recipients of the bears to check their transaction history & see if the "Give inventory" transactions for the bears you passed show up there.
Did the two recipients of the bears relog? Sometimes newly acquired inventory will not display until you relog.
Can you give the user names of the 2 avatars you passed the lost bears to. Can you also give the region name you were all on when you passed the bears. Also give the date and SLT time that you passed the missing bears.
Thanks :)
Steps to Reproduce
Exchanging an item from one owner to another
Actual Behavior
During a motorcycle relay race, I was to hand over a specifiv teddy bear to the next rider. Item was a WK Holiday Bear - a rare and irreplaceable item. I detached item from self and dragged item from my inventory to the next rider. Sign popped up stating that I would no longer have this item in my inventory. I greed to the transfer. Bear left my inventory, but did NOT show in new owners inventory. An extensive search was made, and item remains missing. We substituted another bear (WK Batty Bear) and same actions were repeated at next exchange, and THAT bear also disappeared.
Expected Behavior
A simple transfer from 1 resident to another
Other information
Race was completed with a 3rd bear. I MUST HAVE THE 2 MISSING ITEMS RESTORED TO MY INVENTORY! Original owner is very unhappy she lost them. I do not know why or how this happened. If I am in the wrong help section, please transfer it to the correct location within Linden Labs. I am GloriaSnokers resident
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-100554 | | Summary | Loss of items (2) when attempting to transfer from self to another resident | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | GloriaSnokers (gloriasnokers) | | Created at | 2017-04-30T17:15:01Z | | Updated at | 2017-07-07T15:50:36Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2017-04-30T15:11:15.428-0500', "Is there anything you'd like to add?": 'Race was completed with a 3rd bear. I MUST HAVE THE 2 MISSING ITEMS RESTORED TO MY INVENTORY! Original owner is very unhappy she lost them. I do not know why or how this happened. If I am in the wrong help section, please transfer it to the correct location within Linden Labs. I am GloriaSnokers resident', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'During a motorcycle relay race, I was to hand over a specifiv teddy bear to the next rider. Item was a WK Holiday Bear - a rare and irreplaceable item. I detached item from self and dragged item from my inventory to the next rider. Sign popped up stating that I would no longer have this item in my inventory. I greed to the transfer. Bear left my inventory, but did NOT show in new owners inventory. An extensive search was made, and item remains missing. We substituted another bear (WK Batty Bear) and same actions were repeated at next exchange, and THAT bear also disappeared.', 'What were you doing when it happened?': 'Exchanging an item from one owner to another', 'What were you expecting to happen instead?': 'A simple transfer from 1 resident to another\r\n', 'Where': 'http://maps.secondlife.com/secondlife/Castiglia/41/213/3003', } ```