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[BUG-11074] Second life has stopped working #1330

Open sl-service-account opened 8 years ago

sl-service-account commented 8 years ago

Steps to Reproduce

I was moving my avatar when it kept crashing.

Actual Behavior

Each time I log in through the linden labs viewer, a message pops up saying a problem caused second life to stop working and closes it automatically.

Expected Behavior

I expect to continue to use my browser without issue.

Other information

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-11074 | | Summary | Second life has stopped working | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | Tom Nateas (tom.nateas) | | Created at | 2015-12-28T17:56:15Z | | Updated at | 2017-07-07T15:50:08Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2015-12-31T07:19:42.293-0600', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'Each time I log in through the linden labs viewer, a message pops up saying a problem caused second life to stop working and closes it automatically.', 'What were you doing when it happened?': 'I was moving my avatar when it kept crashing.', 'What were you expecting to happen instead?': 'I expect to continue to use my browser without issue.', 'Where': 'http://maps.secondlife.com/secondlife/Mulholland%20Highway/219/91/29', } ```
sl-service-account commented 8 years ago

Whirly Fizzle commented at 2015-12-31T13:19:42Z

Heya Tom,

I'd recommend that you update your graphics driver. You are using an older driver version (10.18.0010.3325) which has a known memory leak. You can use the Intel Driver Update Utility to find & install the latest driver for your card, which looks like it should be version 15.33.39.4276. http://www.intel.com/content/www/us/en/support/detect.html?cid=cim:ggl

If updating your driver does not help, can you reproduce your crash and then before relaunching the viewer, zip up the Logs folder & attach it to this issue using More Actions -> Attach files. This page tells you where to find the logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3

Thanks :)

sl-service-account commented 7 years ago

Saeros Linden commented at 2017-07-07T00:34:11Z

Our apologies, it appears this jira has been a victim of a spammer. We're cleaning up the offending comments, sorry for the mess!