[BUG-5451] www.secondlife.com redirecting to google.com

[sl-service-account]

Steps to Reproduce

I was trying to get to the secondlife web site

Actual Behavior

I went to go to www.secondlife.com and got redirected to google.com

Expected Behavior

I was expecting to go to the secondlife web site

Other information

I was trying to log into secondlife's web site so I could see about making a purchase of more linden's for My account. I have gone to the secondlife web site many many times seeing as I have been in secondlife since 2009. I typed in www.secondlife.com and I got redirected to www.google.com, I tried this on several computer's, and even My android phone and got the same result, I asked a few friends to try it, along with a firestorm support member and they also ran into a simular issue. The firestorm support member got directed to the website but it stripped off the www at the start of it.

Attachments

• secondlife.png 2014-03-20 12:03:18

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-5451 | | Summary | www.secondlife.com redirecting to google.com | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Not Applicable | | Reporter | Zagan Stoanes (zagan.stoanes) | | Created at | 2014-03-20T03:22:24Z | | Updated at | 2019-01-30T21:39:55Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2014-03-20T08:12:41.182-0500', "Is there anything you'd like to add?": "I was trying to log into secondlife's web site so I could see about making a purchase of more linden's for My account. I have gone to the secondlife web site many many times seeing as I have been in secondlife since 2009. I typed in www.secondlife.com and I got redirected to www.google.com, I tried this on several computer's, and even My android phone and got the same result, I asked a few friends to try it, along with a firestorm support member and they also ran into a simular issue. The firestorm support member got directed to the website but it stripped off the www at the start of it.", 'System': 'Website', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'I went to go to www.secondlife.com and got redirected to google.com', 'What were you doing when it happened?': 'I was trying to get to the secondlife web site', 'What were you expecting to happen instead?': 'I was expecting to go to the secondlife web site', } ```

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Whirly Fizzle commented at 2014-03-20T13:12:41Z

Which web browser are you using?

Doesnt reproduce on my system when using Firefox 28.0 on Vista 32 bit. If I type www.secondlife.com into the address bar I am taken straight to http://secondlife.com/ if not logged into my dash board and taken to https://secondlife.com/my/?lang=en-US if I am already logged into my dashboard.

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Whirly Fizzle commented at 2014-03-20T13:20:36Z, updated at 2014-03-20T13:20:48Z

Cannot reproduce on IE 9 or Chrome 33.0.1750.154 m either.

Are you just typing www.secondlife.com into the web browsers address bar?

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Zagan Stoanes commented at 2014-03-20T15:45:13Z

I typed in just www.secondlife.com there was no / or \ in the url. I tried on internet explorer 11.0.9600.16521 64 bit and palemoon 24.4.1 64 bit on window's 7 ultimate 64 bit. I also tried on google chrome 64 bit on My step dad's pc who also runs window's 7 ultimate 64 bit.

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Alexa Linden commented at 2014-03-20T15:54:40Z

If you clear your browser cookies, and restart your browser do you have the same issue? Can you please attach a screen shot of the google page you land at?

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Alexa Linden commented at 2014-03-20T15:56:13Z

Can you also clarify which country your trying to access the website from?

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Zagan Stoanes commented at 2014-03-20T16:03:19Z

I was trying to access www.secondlife.com and got this. Clearing out My cookies and restarting browser didn't help any. I am also trying to access the site from the state of maine in the united states of america.

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Whirly Fizzle commented at 2014-03-20T16:20:11Z

What results do you get if you do a tracert to www.secondlife.com?

This page tells you how to do this: http://support.microsoft.com/kb/162326

For example, my results are:

C:\Program Files\Microsoft SDKs\Windows\v7.0>tracert www.secondlife.com

Tracing route to secondlife.com [216.82.2.17]
over a maximum of 30 hops:

  1     1 ms     3 ms     1 ms  192.168.1.1
  2    27 ms    26 ms    27 ms  88-104-224-1.dynamic.dsl.as9105.com [88.104.224.1]
  3    33 ms    33 ms    33 ms  85-210-252-185.dynamic.dsl.as9105.com [85.210.252.185]
  4    41 ms    33 ms    34 ms  85-210-252-196.dynamic.dsl.as9105.com [85.210.252.196]
  5    43 ms    91 ms    41 ms  host-78-144-9-59.as13285.net [78.144.9.59]
  6    39 ms    39 ms    39 ms  host-78-144-11-18.as13285.net [78.144.11.18]
  7    40 ms    40 ms    41 ms  Opal-ge-2.2.0.mpr1.lhr3.above.net [213.161.78.213]
  8   119 ms   117 ms   118 ms  x2-1-2-0.cr2.dca2.us.above.net [64.125.31.186]
  9   143 ms   143 ms   144 ms  ae6.cr2.iah1.us.above.net [64.125.28.50]
 10   151 ms   148 ms   148 ms  ae1.cr2.dfw2.us.above.net [64.125.21.137]
 11   166 ms   150 ms   152 ms  ae1.er2.dfw2.us.above.net [64.125.27.82]
 12   148 ms   148 ms   155 ms  64.124.146.2
 13   149 ms   152 ms   151 ms  sw-core1-72.dfw.lindenlab.com [216.82.7.170]
 14   151 ms   150 ms   152 ms  vip.www-dfw.secondlife.com [216.82.2.17]

Trace complete.

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Zagan Stoanes commented at 2014-03-20T16:25:53Z

Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Zagan> tracert www.secondlife.com

Tracing route to secondlife.com [216.82.2.17] over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms Comtrend.Home [192.168.1.1] 2 47 ms 41 ms 42 ms 10.10.10.10 3 37 ms 39 ms 37 ms pool-64-222-213-169.port.east.myfairpoint.net [6 4.222.213.169] 4 39 ms 37 ms 38 ms pool-64-222-213-136.port.east.myfairpoint.net [6 4.222.213.136] 5 41 ms 43 ms 43 ms xe-3-2-0.mpr4.bos2.us.above.net [208.184.223.233 ] 6 89 ms 53 ms 60 ms xe-5-3-0.cr2.dca2.us.above.net [64.125.24.118] 7 83 ms 83 ms 80 ms ae6.cr2.iah1.us.above.net [64.125.28.50] 8 93 ms 86 ms 85 ms 64.125.21.137 9 90 ms 89 ms 89 ms 64.125.27.82 10 85 ms 85 ms 90 ms 64.124.146.2 11 90 ms 90 ms 94 ms sw-core1-72.dfw.lindenlab.com [216.82.7.170] 12 86 ms 99 ms 88 ms 216.82.2.17

Trace complete.

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Whirly Fizzle commented at 2014-03-20T16:35:52Z

That looks fine. Is it only www.secondlife.com that is being directed or are other sites doing this too?

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Zagan Stoanes commented at 2014-03-20T16:38:43Z

It is only www.secondlife.com that is being redirected for Me

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Alexa Linden commented at 2014-03-20T16:40:15Z

Can you provide the account names for the other people you said experienced the same issue?

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Zagan Stoanes commented at 2014-03-20T16:44:58Z

They are people who do not have a secondlife account yet. They are friends of Mine who I got intrested in secondlife and they have having this issue trying to view the website to look at it and possibly create an account, the only one that I can give the name of is the one who work's for firstorm support and thier name is Katydid62 Resident. I told her of this issue and she is the one who redirected Me to here.

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Whirly Fizzle commented at 2014-03-20T17:10:56Z

What happens if you enter 216.82.2.17 into the web browsers address bar? Still redirected to Google?

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Zagan Stoanes commented at 2014-03-20T17:28:08Z

That takes Me directly to the secondlife log in page and rather quickly to.

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MartinRJ Fayray commented at 2014-03-21T04:41:23Z, updated at 2014-03-21T04:43:31Z

Are you using Google DNS? ETA: Can't reproduce on Internet Explorer 11.0.9600.16521 on Windows 7 Ultimate 64 bit

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Zagan Stoanes commented at 2014-03-21T04:43:21Z

no I am not using google dns.

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MartinRJ Fayray commented at 2014-03-21T04:44:41Z, updated at 2014-03-21T04:45:23Z

Please could you do a quick check if switching over to Google DNS solves the issue for you? Here's a quick guide: https://developers.google.com/speed/public-dns/docs/using

Example: Changing DNS server settings on Microsoft Windows 7

Go the Control Panel. Click Network and Internet, then Network and Sharing Center, and click Change adapter settings. Select the connection for which you want to configure Google Public DNS. For example: To change the settings for an Ethernet connection, right-click Local Area Connection, and click Properties. To change the settings for a wireless connection, right-click Wireless Network Connection, and click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6) and then click Properties. Click Advanced and select the DNS tab. If there are any DNS server IP addresses listed there, write them down for future reference, and remove them from this window. Click OK. Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference. Replace those addresses with the IP addresses of the Google DNS servers: For IPv4: 8.8.8.8 and/or 8.8.4.4. For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844 Restart the connection you selected in step 3.

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MartinRJ Fayray commented at 2014-03-21T04:47:05Z

Also do you have an adblocker or similar addon installed for Internet Explorer?

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Zagan Stoanes commented at 2014-03-21T04:51:25Z

no I do not have an adblocker or anything similar to it on internet explorer. I hardly ever use internet explorer, My main browser is pale moon.

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Zagan Stoanes commented at 2014-03-21T04:52:19Z

I do not understand why I would want to add a setting to My internet to allow google, when I am trying to avoid them and avoid being redirected to them

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MartinRJ Fayray commented at 2014-03-21T05:08:00Z

This is to rule out the possibility that your DNS has issues. You don't have to use Google's free DNS, you could test this with any public DNS provider.

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Zagan Stoanes commented at 2014-03-21T05:11:50Z

I do not know of any public dns provider's. Im not a fan of having google shoved down My throat. My setting's for My dns was set to auto obtain which is the default setting's for window's 7

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Whirly Fizzle commented at 2014-03-21T15:05:53Z, updated at 2014-03-21T15:06:16Z

I checked with Katydid62 Resident and she also cannot reproduce this.

Zagan, I would also check your system for malware incase you have some form of the "Google redirect virus". I would expect more websites to be affected then just secondlife.com if this was the case. However, it wont hurt to check. This page may be useful: http://www.pcadvisor.co.uk/how-to/security/3499499/how-remove-google-redirect-virus/

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Zagan Stoanes commented at 2014-03-21T15:49:38Z

I have ran malware along with My antivirus several times before I contacted any one about this issue because I felt it was just a stupid virus and both of My scans came back clean.

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CommerceTeam Linden commented at 2014-04-01T22:35:54Z

Hi Zagan, Is there any way that you can do a video capture of SecondLife.com being redirected to Google in action? We cannot endorse any particular product for doing this, but one tool that may help you is Jing.

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xstorm Radek commented at 2015-11-01T05:21:35Z

Not doing that on Windows 10.

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Saeros Linden commented at 2017-07-07T00:44:25Z

Our apologies, it appears this jira has been a victim of a spammer. We’re cleaning up the offending comments, sorry for the mess!

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Spidey Linden commented at 2019-01-30T21:39:56Z

Closing as no longer relevant.