[BUG-5461] Group chat failing on a regular basis

[sl-service-account]

Steps to Reproduce

Typing a message in group chat

Actual Behavior

15:51:25] Second Life: The message sent to MyGroup is still being processed. If the message does not appear in the next few minutes, it may have been dropped by the server. [15:52:54] Second Life: The message sent to MyGroup is still being processed. If the message does not appear in the next few minutes, it may have been dropped by the server. [15:56:10] Second Life: The message sent to MyGroup is still being processed. If the message does not appear in the next few minutes, it may have been dropped by the server.

Expected Behavior

I was expecting my messages to actually get through. Please make it a priority to fix group chat. It's been broken for at least 6 years. Messages should NEVER EVER be dropped - if it happens once a day it's too much. When I can't communicate AT ALL in a group due to messages not making it through, it means that something is fundamentally designed wrong.

Other information

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-5461 | | Summary | Group chat failing on a regular basis | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | Sharie Criss (sharie.criss) | | Created at | 2014-03-20T23:01:36Z | | Updated at | 2017-07-07T15:53:35Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2014-03-20T19:24:00.607-0500', 'System': 'SL Simulator', 'Target Viewer Version': 'viewer-development', 'What just happened?': '15:51:25] Second Life: The message sent to MyGroup is still being processed.\r\nIf the message does not appear in the next few minutes, it may have been dropped by the server.\r\n[15:52:54] Second Life: The message sent to MyGroup is still being processed.\r\nIf the message does not appear in the next few minutes, it may have been dropped by the server.\r\n[15:56:10] Second Life: The message sent to MyGroup is still being processed.\r\nIf the message does not appear in the next few minutes, it may have been dropped by the server.', 'What were you doing when it happened?': 'Typing a message in group chat', 'What were you expecting to happen instead?': "I was expecting my messages to actually get through. Please make it a priority to fix group chat. It's been broken for at least 6 years. Messages should NEVER EVER be dropped - if it happens once a day it's too much. When I can't communicate AT ALL in a group due to messages not making it through, it means that something is fundamentally designed wrong.", } ```

[sl-service-account]

Caleb Linden commented at 2014-03-21T00:24:01Z

Hi Sharie,

Could you provide the group names, time and date where the group chat is failing? You can also provide this information by IM'ing me in-world and I will make a note of it internally. As this jira duplicates BUG-345, BUG-345 will be tracked as the main jira for this type of isssue.

[sl-service-account]

Sharie Criss commented at 2014-03-22T04:06:59Z

This little incident was on the group SIN Tracker, 3/20 at the times specified in the original report (my viewer is Eastern time zone.)

Considering this happens every single day, most often in groups with larger memberships, I can't imagine it's not trivially repeatable. I can repeat this 100 times a day, as can everyone I know in SL (which is a lot.)

[sl-service-account]

Sharie Criss commented at 2014-04-05T11:44:21Z

... And it continues, probably a million times a day if you look at all SL users...

[04:36] Second Life: The message sent to CasperTech User Support Group is still being processed. If the message does not appear in the next few minutes, it may have been dropped by the server. [04:37] Second Life: The message sent to CasperTech User Support Group is still being processed. If the message does not appear in the next few minutes, it may have been dropped by the server.

That was from this morning.

[sl-service-account]

Caleb Linden commented at 2014-04-07T18:20:26Z

Thanks, I forgot to ask you about the region where you delivered the group chat. And any new incidents of the group chat fail.

[sl-service-account]

Saeros Linden commented at 2017-07-07T00:42:28Z

Our apologies, it appears this jira has been a victim of a spammer. We’re cleaning up the offending comments, sorry for the mess!