[BUG-5628] Abuse Reports are no longer going through since the host of indra-abuse@secondlife.com is treating all AR's sent from secondlife region servers as spam.

[sl-service-account]

Steps to Reproduce

Send an AR from any region.

Actual Behavior

AR failure message is sent to the email associated with the user's account.

Expected Behavior

AR's should go through even with changes to the server's host.

Other information

Griefers are overjoyed.

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-5628 | | Summary | Abuse Reports are no longer going through since the host of indra-abuse@secondlife.com is treating all AR's sent from secondlife region servers as spam. | | Type | Bug | | Priority | Unset | | Status | Accepted | | Resolution | Accepted | | Reporter | Lucia Nightfire (lucia.nightfire) | | Created at | 2014-04-05T05:58:49Z | | Updated at | 2014-04-28T19:01:11Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2014-04-05T11:55:35.690-0500', 'System': 'SL Simulator', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'wut', 'What were you doing when it happened?': 'is', 'What were you expecting to happen instead?': 'dis', } ```

[sl-service-account]

Whirly Fizzle commented at 2014-04-05T16:55:36Z, updated at 2014-04-05T16:57:00Z

I just sent in an abuse report and it seems to have gone through correctly.

Viewer used: Second Life 3.7.4 (288138) Mar 15 2014 16:28:23 (Second Life Release) Region sent from: http://maps.secondlife.com/secondlife/Testylvania%20Sandbox/83/119/22

AR content: http://i.imgur.com/XTv0rfn.png

Email reply: http://i.imgur.com/Si008Le.png

[sl-service-account]

Mister Acacia commented at 2014-04-05T18:41:27Z

I wonder if this is related to the Gmail reference in the attachment.

[sl-service-account]

Whirly Fizzle commented at 2014-04-05T18:58:43Z

There have been recent problems with Gmail: http://community.secondlife.com/t5/Merchants/GMAIL-Filters-Linden-Lab-Email-as-Spam/td-p/2410151

[sl-service-account]

Lucia Nightfire commented at 2014-04-06T04:13:34Z

I'm not using gmail for the accounts involved. I can only assume a component of LL's mail system is using it.

Also, since it doesn't seem to be affecting those that don't send AR's daily and is affecting more than one account of mine using the same associated email address, of which only one files AR's daily, I can only assume that the email address itself is tied to some spam calc formula with number sent to the address in a given time and flagged permanently thereafter.

There needs the be a re-examining of criteria. Abuse Report confirmations should not be evaluated on the same level as say, IM2email or offline agent email.

[sl-service-account]

Soft Linden commented at 2014-04-07T17:35:29Z, updated at 2014-04-07T17:38:07Z

Lucia - Would you forward me a copy of the unredacted mail with headers intact? soft@lindenlab.com

[sl-service-account]

Lucia Nightfire commented at 2014-04-08T07:54:06Z

I forwarded one to you although what is in my Sent folder doesn't seem to have any data in the attachment. Let me know if you received it correctly. Thanks.

[sl-service-account]

Soft Linden commented at 2014-04-08T16:28:27Z

I've verified that this is not preventing ARs from going through, and it is not happening to all ARs, only a small subset.

We're going to fix the way AR notification mails are triggered. The existing system is a kludge that didn't adapt well to being moved to Google services.

[sl-service-account]

Maestro Linden commented at 2014-04-08T23:15:58Z

It looks like we have enough information to go on - importing.

[sl-service-account]

Whirly Fizzle commented at 2014-04-11T11:40:06Z

Heya Lucia,

Could this issue maybe be changed to Public security level? We have Firestorm users complaining about this and it would be helpful to be able to point them at this issue with the Linden replies. Thanks :)

[sl-service-account]

Nicky Perian commented at 2014-04-28T19:01:11Z

I had this same issue yesterday. It was reporting against a yahoo.com domain which was my email provider. I switched my sl recorded email account to gmail.com and had no problems with the submission.