sl-service-account
commented
10 years ago Alexa Linden commented at 2014-04-10T14:59:06Z
Jira is not for 1:1 personal technical support and is therefore not able to provide one to one support in a timely manner.. For account related issues, please contact support directly at https://support.secondlife.com/
Steps to Reproduce
I was rearranging inventory when I noticed it was gone. I haven't done much in my inventory in a long time and I had the folder a couple weeks ago cuz I put items in it when I did a hunt that gave out homestead items. I noticed the folder gone a few days ago when I went to put something in it from a current hunt. I don't understand how folders can just disappear, I thought my stuff would be safe, considering it's not saved on my pc.
Actual Behavior
I was going through my inventory and I sort all my inventory in categories. I had a folder called furniture and subfolders named chairs/kitchen/decor etc....I was opening hunt gifts and placing them in folders and noticed my furniture folder was missing. I cleaned my caches, did a search for the items, and even contacted sl support. They ran all the necessary tests and even had me clean my caches again, log out of sl and relog into a mainland and told me to stay there for 20 mins to see if they reappear. I still have yet to find the folder. I know I didn't delete it, cuz I'm really careful about what I get rid of etc and I ALWAYS check my trash before emptying it. I had over 10k worth of furniture. If they were items that I had got in hunts or were freebies, I'd cut my losses and start over, but these were mostly low prim items and NOT cheap. I exhausted my options with sl support and was referred here.
Expected Behavior
I was expecting to see my folder like I always have.
Other information
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-5679 | | Summary | missing folder/inventory | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Contact Support | | Reporter | swtnsassy14u (swtnsassy14u) | | Created at | 2014-04-09T17:51:45Z | | Updated at | 2014-04-10T14:59:11Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2014-04-10T09:59:06.183-0500', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': "I was going through my inventory and I sort all my inventory in categories. I had a folder called furniture and subfolders named chairs/kitchen/decor etc....I was opening hunt gifts and placing them in folders and noticed my furniture folder was missing. I cleaned my caches, did a search for the items, and even contacted sl support. They ran all the necessary tests and even had me clean my caches again, log out of sl and relog into a mainland and told me to stay there for 20 mins to see if they reappear. I still have yet to find the folder. I know I didn't delete it, cuz I'm really careful about what I get rid of etc and I ALWAYS check my trash before emptying it. I had over 10k worth of furniture. If they were items that I had got in hunts or were freebies, I'd cut my losses and start over, but these were mostly low prim items and NOT cheap. I exhausted my options with sl support and was referred here.", 'What were you doing when it happened?': "I was rearranging inventory when I noticed it was gone. I haven't done much in my inventory in a long time and I had the folder a couple weeks ago cuz I put items in it when I did a hunt that gave out homestead items. I noticed the folder gone a few days ago when I went to put something in it from a current hunt. I don't understand how folders can just disappear, I thought my stuff would be safe, considering it's not saved on my pc.", 'What were you expecting to happen instead?': 'I was expecting to see my folder like I always have.', } ```