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[BUG-5720] Unable to Upload Pictures with Mac Maverick #13647

Open sl-service-account opened 10 years ago

sl-service-account commented 10 years ago

Steps to Reproduce

Uploading a picture from Desktop

Actual Behavior

I have uploaded many items, hundreds at least. Two days ago I tried to upload a picture. I went to build/ upload, found the item on desktop, clicked "open" and I was instantly out of Second Life. I tried many times , with many different items from my hard drive and each time I was booted out of Second Life.

Expected Behavior

The picture to upload

Other information

Attachments

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-5720 | | Summary | Unable to Upload Pictures with Mac Maverick | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | Ima Flanagan (ima.flanagan) | | Created at | 2014-04-12T19:59:28Z | | Updated at | 2017-07-07T15:53:54Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2014-04-12T16:43:48.479-0500', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'I have uploaded many items, hundreds at least. Two days ago I tried to upload a picture. I went to build/ upload, found the item on desktop, clicked "open" and I was instantly out of Second Life. I tried many times , with many different items from my hard drive and each time I was booted out of Second Life. ', 'What were you doing when it happened?': 'Uploading a picture from Desktop', 'What were you expecting to happen instead?': 'The picture to upload ', 'Where': 'All of my sims, this is happening. Flanagan Falls, Forest, Meadows, Woodlands and Smith Island, and two Sandboxes. ', } ```
sl-service-account commented 10 years ago

Whirly Fizzle commented at 2014-04-12T21:43:48Z

Heya Ima,

If you change to use the list view (rather then the thumbnail view) in the Mac filepicker, does this stop you from crashing?

Ref: BUG-4257 and BUG-4398

sl-service-account commented 10 years ago

Ima Flanagan commented at 2014-04-13T03:31:22Z

Hey Whirly and so we meet again. I changed to the list view ... same problem. What I did tonight was have my daughter, same computer, same Maverick, log in with my AV , she is in another state and she was able to upload ten pictures in a row. No crashes. I then took over my avatar , and the first try to upload I crashed. I'm reinstalled using "sunshine beta" per TJ Linden, no solution. This is an intermittent problem. I can upload one, maybe two, then the next the moment I touch "open" I crash.

sl-service-account commented 10 years ago

Whirly Fizzle commented at 2014-04-13T11:15:28Z

Can you reproduce your upload crash and then before relaunching the viewer, zip up your entire logs folder and attach it to this issue using More Actions -> Attach files. This page tells you where to find your logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3

Also to check, are you running the viewer in fullscreen mode? (ref BUG-5623)

sl-service-account commented 10 years ago

Ima Flanagan commented at 2014-04-13T20:13:35Z

There is no crash report or data. I try to "upload" and instantly I am out of Second Life, as if I'd never opened the program at all. I've never had a crash report when this happens. I did the zip logs when the music in SL , some of it, was making me crash. This is very different. There has never been a crash report. I hit "upload" click the item on my Desktop , and then I crash completely. I tried it again this very morning and again the same result .. Crash.

sl-service-account commented 10 years ago

Ima Flanagan commented at 2014-04-13T23:25:29Z

TJ Linden is helping also , he said the Thursday Maint may be involved, as this began on Thurs afternoon.. here is my Ping rate Someone once said , " You can never have too much information or too much cheese."

PING 216.82.51.50 (216.82.51.50): 56 data bytes 64 bytes from 216.82.51.50: icmp_seq=0 ttl=50 time=48.487 ms 64 bytes from 216.82.51.50: icmp_seq=1 ttl=50 time=49.481 ms 64 bytes from 216.82.51.50: icmp_seq=2 ttl=50 time=49.938 ms 64 bytes from 216.82.51.50: icmp_seq=3 ttl=50 time=49.156 ms 64 bytes from 216.82.51.50: icmp_seq=4 ttl=50 time=48.113 ms 64 bytes from 216.82.51.50: icmp_seq=5 ttl=50 time=49.700 ms 64 bytes from 216.82.51.50: icmp_seq=6 ttl=50 time=51.385 ms 64 bytes from 216.82.51.50: icmp_seq=7 ttl=50 time=50.642 ms 64 bytes from 216.82.51.50: icmp_seq=8 ttl=50 time=49.584 ms 64 bytes from 216.82.51.50: icmp_seq=9 ttl=50 time=49.545 ms

— 216.82.51.50 ping statistics — 10 packets transmitted, 10 packets received, 0.0% packet loss round-trip min/avg/max/stddev = 48.113/49.603/51.385/0.898 ms

sl-service-account commented 10 years ago

Alexa Linden commented at 2014-04-14T16:25:32Z

Hi Ima, along with a request for your logs, can you tell me if you experience this same crash using the current Release Viewer?

sl-service-account commented 10 years ago

Ima Flanagan commented at 2014-04-14T16:33:50Z

Mornin' Alexa. I can't send the logs because when I recreated the "crash" there are none at all. Usually when I crash there is a "report this" and from that I can' get details of the crash, but there is no report when I crash from trying to upload an item. It's the cleanest and fasted crash I've ever had. I'd appreciate it if you'd tell me another way to get the crash report and I'll do that action. Since this started , last Thursday, I have clean installed Second life three times. I am using the current viewer. Everything was fine until last Thursday. Then early afternoon for me it started.. It's an intermittent problem. I can maybe if crossed crossables are in place get one upload to work , then the constant crashes.

sl-service-account commented 10 years ago

Whirly Fizzle commented at 2014-04-14T16:40:42Z

This page tells you where to find the viewer logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3

sl-service-account commented 10 years ago

Ima Flanagan commented at 2014-04-14T18:42:06Z

I hope this is correct , log files Second Life named "my headache"

sl-service-account commented 10 years ago

Ima Flanagan commented at 2014-04-14T18:42:11Z

Whirly , I know I look the moron, but the last bug log file I sent was different. I have followed your steps and hope this is what is needed.

sl-service-account commented 10 years ago

Ima Flanagan commented at 2014-04-14T18:43:06Z

I also recreated the "crash" then sent you the log files.

sl-service-account commented 10 years ago

Whirly Fizzle commented at 2014-04-14T18:52:29Z

Attached the "My Headache" file in a format that can be easily read by Windows.

sl-service-account commented 10 years ago

Ima Flanagan commented at 2014-04-15T00:34:51Z

Whirly.. i have no idea what you mean. I have an Apple Mac, so how do I save it in Windows.

sl-service-account commented 10 years ago

Ima Flanagan commented at 2014-04-16T01:56:46Z

Tried many times to upload today, each time I crashed. Like a bad rash, it's getting worse. Any more ideas?

sl-service-account commented 10 years ago

Whirly Fizzle commented at 2014-04-16T18:30:03Z

Ima, can you attach your actual viewer logs after reproducing this crash?

sl-service-account commented 10 years ago

Ima Flanagan commented at 2014-04-17T04:36:20Z

This is the logger file after re-creating a crash... tonight..

sl-service-account commented 7 years ago

Saeros Linden commented at 2017-07-07T00:43:44Z

Our apologies, it appears this jira has been a victim of a spammer. We’re cleaning up the offending comments, sorry for the mess!