Open sl-service-account opened 10 years ago
Whirly Fizzle commented at 2014-05-24T16:11:51Z
Heya Shantal,
Are you only crashing when taking a high resolution snapshot when shadows are enabled? Approximately what size of snapshot do you need to take to reproduce the crash?
Have you changed any debug settings to improve shadow quality? For example RenderShadowResolutionScale or RenderShadowDetail? Setting RenderShadowResolutionScale above default is pretty much certain to cause a crash when saving high resolution snapshots with shadows enabled if your graphics card cannot handle it. This settings appears to be a popular one for phorographers to change ;)
Marissa Linden commented at 2014-05-28T21:34:46Z
I created a proper SecondLife.log out of the text that Shantal had pasted into the description of this jira, and attached the file.
Marking as Needs More Info while Shantal answers Whirly's questions.
Saeros Linden commented at 2017-07-07T00:43:01Z
Our apologies, it appears this jira has been a victim of a spammer. We’re cleaning up the offending comments, sorry for the mess!
Steps to Reproduce
Actual Behavior
I've always taken pictures at high resolution without any problem. I always put the graphics to the max. But lately I do crash every time you make a wish. Sometimes I take achievement but usually not.
Expected Behavior
I wish I could take my photos as always.
Other information
Attachments
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-6143 | | Summary | My Second Life does crash when I take a picture with higher resolution. | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | shantal Gravois (shantal.gravois) | | Created at | 2014-05-24T11:01:27Z | | Updated at | 2017-07-07T15:54:20Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2014-05-24T11:11:50.656-0500', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': "I've always taken pictures at high resolution without any problem. I always put the graphics to the max. But lately I do crash every time you make a wish. Sometimes I take achievement but usually not.", 'What were you doing when it happened?': 'Process: Second Life [970]\r\nPath: /Volumes/VOLUME/Second Life Viewer.app/Contents/MacOS/Second Life\r\nIdentifier: com.secondlife.indra.viewer\r\nVersion: Second Life version 3.7.8.289922 (3.7.8.289922)\r\nCode Type: X86 (Native)\r\nParent Process: launchd [144]\r\nResponsible: Second Life [970]\r\nUser ID: 501\r\n\r\nDate/Time: 2014-05-24 04:46:21.531 -0600\r\nOS Version: Mac OS X 10.9.2 (13C1021)\r\nReport Version: 11\r\nAnonymous UUID: CECD3E9B-B3E2-405E-2A54-AF0A2FF602CC\r\n\r\nSleep/Wake UUID: AE2C14F1-5384-40F4-BBDA-35CD696EE04B\r\n\r\nCrashed Thread: 0 Dispatch queue: com.apple.main-thread\r\n\r\nException Type: EXC_CRASH (SIGABRT)\r\nException Codes: 0x0000000000000000, 0x0000000000000000\r\n\r\nApplication Specific Information:\r\nabort() called\r\n\r\nApplication Specific Signatures:\r\nGraphics kernel error: 0x00000003\r\n\r\n\r\nThread 0 Crashed:: Dispatch queue: com.apple.main-thread\r\n0 libsystem_kernel.dylib \t0x9432c952 __pthread_kill + 10\r\n1 libsystem_pthread.dylib \t0x98a0b167 pthread_kill + 101\r\n2 libsystem_c.dylib \t0x9512c29c abort + 155\r\n3 libGPUSupport.dylib \t0x0b1c6806 gpusKillClient + 108\r\n4 com.apple.driver.AppleIntelHD3000GraphicsGLDriver\t0x400032a6 GhalInterface::getCommandBuffer(unsigned char**, unsigned char**, unsigned int*, unsigned int*) + 166\r\n5 com.apple.driver.AppleIntelHD3000GraphicsGLDriver\t0x40027935 GHAL3D::CPrivateCommandTransport::FlushCommandBuffer(GHAL3D::FLUSH_TYPE, unsigned char) + 293\r\n6 com.apple.driver.AppleIntelHD3000GraphicsGLDriver\t0x4002767b g575SubmitPacketsToken + 73\r\n7 com.apple.driver.AppleIntelHD3000GraphicsGLDriver\t0x4030f954 glrFlushContextToken + 55\r\n8 libGPUSupport.dylib \t0x0b1cbf69 gpusFinishContextObject + 71\r\n9 libGPUSupport.dylib \t0x0b1cc335 gldFinishObject + 97\r\n10 GLEngine \t0x963947dd glCopyTexSubImage2D_Exec + 1557\r\n11 libGL.dylib \t0x951c5325 glCopyTexSubImage2D + 80\r\n12 com.secondlife.indra.viewer \t0x0104f51e LLRenderTarget::copyContents(LLRenderTarget&, int, int, int, int, int, int, int, int, unsigned int, unsigned int) + 508\r\n13 com.secondlife.indra.viewer \t0x00e6544f LLPipeline::downsampleDepthBuffer(LLRenderTarget&, LLRenderTarget&, LLRenderTarget*) + 127\r\n14 com.secondlife.indra.viewer \t0x00e71efe LLPipeline::renderGeomPostDeferred(LLCamera&, bool) + 424\r\n15 com.secondlife.indra.viewer \t0x00e74fa6 LLPipeline::renderDeferredLighting() + 11670\r\n16 com.secondlife.indra.viewer \t0x00b5b5b8 display(int, float, int, int) + 11400\r\n17 com.secondlife.indra.viewer \t0x00d1d60f LLViewerWindow::rawSnapshot(LLImageRaw*, int, int, int, int, int, int, LLViewerWindow::ESnapshotType, int) + 3867\r\n18 com.secondlife.indra.viewer \t0x009fe913 LLSnapshotLivePreview::onIdle(void*) + 2079\r\n19 com.secondlife.indra.viewer \t0x004a9dfd LLFloaterSnapshot::update() + 481\r\n20 com.secondlife.indra.viewer \t0x000a926b LLAppViewer::mainLoop() + 2987\r\n21 com.secondlife.indra.viewer \t0x000cd428 runMainLoop() + 40\r\n22 com.secondlife.indra.viewer \t0x0005b023 -[LLAppDelegate mainLoop] + 19\r\n23 com.apple.Foundation \t0x92fca76b __NSFireTimer + 117\r\n24 com.apple.CoreFoundation \t0x92659eb6 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22\r\n25 com.apple.CoreFoundation \t0x92659873 __CFRunLoopDoTimer + 1395\r\n26 com.apple.CoreFoundation \t0x926d406d __CFRunLoopDoTimers + 349\r\n27 com.apple.CoreFoundation \t0x92611363 __CFRunLoopRun + 1779\r\n28 com.apple.CoreFoundation \t0x926109fa CFRunLoopRunSpecific + 394\r\n29 com.apple.CoreFoundation \t0x9261085b CFRunLoopRunInMode + 123\r\n30 com.apple.HIToolbox \t0x9292db7d RunCurrentEventLoopInMode + 259\r\n31 com.apple.HIToolbox \t0x9292d797 ReceiveNextEventCommon + 163\r\n32 com.apple.HIToolbox \t0x9292d6dd _BlockUntilNextEventMatchingListInModeWithFilter + 92\r\n33 com.apple.AppKit \t0x9af5b389 _DPSNextEvent + 1602\r\n34 com.apple.AppKit \t0x9af5a8b0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119\r\n35 com.apple.AppKit \t0x9af4d19c -[NSApplication run] + 727\r\n36 com.apple.AppKit \t0x9af36038 NSApplicationMain + 1165\r\n37 com.secondlife.indra.viewer \t0x00008495 start + 53\r\n\r\nThread 1:: Dispatch queue: com.apple.libdispatch-manager\r\n0 libsystem_kernel.dylib \t0x9432d992 kevent64 + 10\r\n1 libdispatch.dylib \t0x908f68ad _dispatch_mgr_invoke + 238\r\n2 libdispatch.dylib \t0x908f6546 _dispatch_mgr_thread + 52\r\n\r\nThread 2:\r\n0 libsystem_kernel.dylib \t0x94327f7a mach_msg_trap + 10\r\n1 libsystem_kernel.dylib \t0x9432716c mach_msg + 68\r\n2 libexception_handler.dylib \t0x043cdebe google_breakpad::ExceptionHandler::WaitForMessage(void*) + 194\r\n3 libsystem_pthread.dylib \t0x98a0a5fb _pthread_body + 144\r\n4 libsystem_pthread.dylib \t0x98a0a485 _pthread_start + 130\r\n5 libsystem_pthread.dylib \t0x98a0fcf2 thread_start + 34\r\n\r\nThread 3:\r\n0 libsystem_kernel.dylib \t0x9432cb76 __semwait_signal + 10\r\n1 libsystem_c.dylib \t0x9514afb7 nanosleep$UNIX2003 + 219\r\n2 com.secondlife.indra.viewer \t0x0149d2cb _sleep_loop(timespec&) + 43\r\n3 com.secondlife.indra.viewer \t0x0149d370 ms_sleep(unsigned int) + 64\r\n4 com.secondlife.indra.viewer \t0x0142dfcc LLErrorThread::run() + 284\r\n5 com.secondlife.indra.viewer \t0x0149a9a5 LLThread::staticRun(apr_thread_t*, void*) + 55\r\n6 libapr-1.0.dylib \t0x044245d9 dummy_worker + 36\r\n7 libsystem_pthread.dylib \t0x98a0a5fb _pthread_body + 144\r\n8 libsystem_pthread.dylib \t0x98a0a485 _pthread_start + 130\r\n9 libsystem_pthread.dylib \t0x98a0fcf2 thread_start + 34\r\n\r\nThread 4:\r\n0 libsystem_kernel.dylib \t0x9432c7ca __psynch_cvwait + 10\r\n1 libsystem_pthread.dylib \t0x98a0cd1d _pthread_cond_wait + 728\r\n2 libsystem_pthread.dylib \t0x98a0ebd9 pthread_cond_wait$UNIX2003 + 71\r\n3 com.secondlife.indra.viewer \t0x01413cfc boost::condition_variable::wait(boost::unique_lock