sl-service-account
commented
10 years ago Whirly Fizzle commented at 2014-07-07T19:58:03Z
Heya Dorthe,
The pale pink window on the login screen, when opening search and when viewing web profiles in the viewer with the words "Host not found" is usually caused by having a web proxy set of your antivirus software blocking a file named slplugin.exe.
- Launch the viewer to the login screen.
- Go to Me -> Preferences -> Setup -> Adjust Proxy Settings.
- Make sure the following options are NOT ticked:
- Use HTTP Proxy for web pages
- Use Socks 5 proxy for UDP traffic
- Click OK on the proxy settings window and OK on the preferences window to save the changes.
- Restart the viewer.
If this does not help, then please try the following:
-
Me -> Preferences -> Setup.
-
Make sure the following options are ticked:
- Enable plugins
- Accept Cookies
- Enable Javascript
-
Make sure that the file slplugin.exe is not being blocked by your Firewall/Antivirus software. If this file is blocked, it can cause your symptoms.
-
The slplugin.exe file is located inside the viewer installation folder.
-
Make sure slplugin.exe is whitelisted in your antivirus and firewall software.
Does this fix your problem with profiles and search?
As for the black script floater - I'm really not sure about that. Are you using any skin plugins for the viewer like Starlight skins? Did you already try reinstalling the viewer? Possibly its a corrupted skin file...
Steps to Reproduce
Select an editor by setting the environment variable LL_Script_Editor or the ExternalEditor setting
Actual Behavior
1.when I want to open scripts, it opens and /but its all blank/BLACK box,I can no longer see the white background and the text, where you add the scripting...hello avatar...and all that! .
Expected Behavior
beeing able to make a scripting (or at least trying to do it lol).
Other information
yes, Mostly when I also open profiles of myselve...or others..it says: Host not available. and I get a blank page, its like it does not search at all. like a blank internet page. May be my settings are wrong or? I really need help. Also ...Because sometimes my graphic disappears (a half house can be gone, if I have been building on other house on another parcel just beside the one with the house - that wont load fully .suddenly!). I normal dont have these problems before:-(
Attachments
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-6603 | | Summary | Blank script editor window when using an external script editor | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | Dorthe Bamboo (dorthe.bamboo) | | Created at | 2014-07-07T10:32:32Z | | Updated at | 2017-07-07T15:54:31Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2014-07-07T14:58:03.270-0500', "Is there anything you'd like to add?": 'yes, Mostly when I also open profiles of myselve...or others..it says: Host not available. and I get a blank page, its like it does not search at all. like a blank internet page. May be my settings are wrong or? I really need help. Also ...Because sometimes my graphic disappears (a half house can be gone, if I have been building on other house on another parcel just beside the one with the house - that wont load fully .suddenly!). I normal dont have these problems before:-(', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': '1.when I want to open scripts, it opens and /but its all blank/BLACK box,I can no longer see the white background and the text, where you add the scripting...hello avatar...and all that! .\r\n2. Host not found! happens when I want to open My Profile or others. It have been very bad, turned better,but the problem still occurs from time to time:-(', 'What were you doing when it happened?': 'Select an editor by setting the environment variable LL_Script_Editor or the ExternalEditor setting', 'What were you expecting to happen instead?': 'beeing able to make a scripting (or at least trying to do it lol).', 'Where': 'http://maps.secondlife.com/secondlife/Jingbo/108/229/352', } ```