sl-service-account
commented
8 years ago Kyle Linden commented at 2016-01-14T19:24:14Z
Hello Onichow,
Thank you for providing the Environment details. That shows that you are suffering a 1 in 5 packet loss while connected to Second Life. This is much too high to maintain a stable connection to Second Life.
Please make sure that if you are using a hardline (ethernet cable) connection to the internet and are not using wifi.
If wifi is your only option, then one thing you can do is to reduce the bandwidth that SL tries to use. Open Me > Preferences > Setup and set your Maximum bandwidth to 100kbps. From there you can try to increment it by small amounts of 50kbps and find the bandwidth level that helps you stay connected.
Please note: We do not officially support wifi connections, so if this continues to be an issue, we will not be able to help you.
Thank you
Steps to Reproduce
I tried to walk in second life. Sometimes I just log in and try to move anything then it closes.
Actual Behavior
I am logging in and just after after some moves I am making it is closing down. When I tried to log in again then it is asking me to wait for 1 min. After that I am able to login but again the secondlife virtual life is closing.
Expected Behavior
I wanted ti move and see the virtual world. I am new here and I not able to explore the vitual world for this several closing down of second life.
Other information
Please fix the problem. Or tell me what is the problem how I can solve it as I need to explore virtual world, second life ti know more of this virtual world.
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-11217 | | Summary | Second life is closing after few secs or mins I login | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | Onichow (onichow) | | Created at | 2016-01-14T15:30:17Z | | Updated at | 2017-07-07T15:50:10Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2016-01-14T13:24:14.434-0600', "Is there anything you'd like to add?": 'Please fix the problem. Or tell me what is the problem how I can solve it as I need to explore virtual world, second life ti know more of this virtual world.', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'I am logging in and just after after some moves I am making it is closing down. When I tried to log in again then it is asking me to wait for 1 min. After that I am able to login but again the secondlife virtual life is closing.', 'What were you doing when it happened?': 'I tried to walk in second life. Sometimes I just log in and try to move anything then it closes.', 'What were you expecting to happen instead?': 'I wanted ti move and see the virtual world. I am new here and I not able to explore the vitual world for this several closing down of second life.', 'Where': 'http://maps.secondlife.com/secondlife/London%20England%20UK/34/226/21', } ```