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[BUG-7041] My avatar moves, but i can"t see it. It's stays a misty blob. #14802

Closed sl-service-account closed 8 months ago

sl-service-account commented 10 years ago

Steps to Reproduce

When I logged on for the first time today my avatar was on screen exactly how it was when i logged off last time I was logged in (early this morning i logged off around 3 am pacific time, usa). Then it seemed to disappear in to that misty white cloud it usually emerges from when I first log in and the avatar appears out of it.

Actual Behavior

When I logged on (two times I logged in, then out. Maybe around 1:30pm pacific time, usa. I am currently still logged in for the second time and my avatar still looks like a misty blob as i write this,) my avatar didn"t come out of the misty cloud phase. The Avatar just looks like a misty cloudy white blob on the screen, that can move around like my avatar.

Expected Behavior

I was sitting by the computer expecting to see my avatar appear as usual.

Other information

I am new to Second life. Love it! Thank you for such an outstanding game.

P.s. I"m not sure what this form means by 'security level". So i just selected "none". Also, I'm on my friends computer, if that matters; f.y.i. Thanks

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-7041 | | Summary | My avatar moves, but i can"t see it. It's stays a misty blob. | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Contact Support | | Reporter | RioJosephine (riojosephine) | | Created at | 2014-08-17T21:34:48Z | | Updated at | 2014-08-18T18:56:36Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2014-08-17T19:16:42.898-0500', "Is there anything you'd like to add?": 'I am new to Second life. Love it! Thank you for such an outstanding game.\r\n\r\nP.s.\r\nI"m not sure what this form means by \'security level". So i just selected "none". Also, I\'m on my friends computer, if that matters; f.y.i.\r\nThanks', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'When I logged on (two times I logged in, then out. Maybe around 1:30pm pacific time, usa. I am currently still logged in for the second time and my avatar still looks like a misty blob as i write this,) my avatar didn"t come out of the misty cloud phase. The Avatar just looks like a misty cloudy white blob on the screen, that can move around like my avatar.', 'What were you doing when it happened?': 'When I logged on for the first time today my avatar was on screen exactly how it was when i logged off last time I was logged in (early this morning i logged off around 3 am pacific time, usa). Then it seemed to disappear in to that misty white cloud it usually emerges from when I first log in and the avatar appears out of it.', 'What were you expecting to happen instead?': 'I was sitting by the computer expecting to see my avatar appear as usual.', 'Where': 'http://maps.secondlife.com/secondlife/Shiromani/14/15/38\r\n\r\nSecond Life 3.7.14 (292638) Aug 4 2014 15:40:43 (Second Life Release)\r\nRelease Notes\r\n\r\nYou are at 14.0, 14.5, 38.4 in Shiromani located at sim10494.agni.lindenlab.com (216.82.51.200:13000)\r\nSLURL: http://maps.secondlife.com/secondlife/Shiromani/14/15/38\r\n(global coordinates 302,094.0, 280,591.0, 38.4)\r\nSecond Life RC LeTigre 14.08.01.292564\r\nRetrieving...\r\n\r\nCPU: AMD Phenom(tm) II X4 B95 Processor (2992.53 MHz)\r\nMemory: 7680 MB\r\nOS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)\r\nGraphics Card Vendor: ATI Technologies Inc.\r\nGraphics Card: ATI Radeon HD 4200\r\n\r\nWindows Graphics Driver Version: 8.17.0010.1077\r\nOpenGL Version: 3.3.10750 Compatibility Profile Context\r\n\r\nlibcurl Version: libcurl/7.37.0 OpenSSL/1.0.1h zlib/1.2.8\r\nJ2C Decoder Version: KDU v7.0\r\nAudio Driver Version: FMOD Ex 4.44.31\r\nQt Webkit Version: 4.7.1 (version number hard-coded)\r\nVoice Server Version: Vivox 4.6.0009.20030\r\n\r\nBuilt with MSVC version 1600\r\nPackets Lost: 0/3 (0.0%)\r\n\r\nSecond Life Location: "Freebies, Shiromani - General (General Region)"', } ```
sl-service-account commented 10 years ago

Whirly Fizzle commented at 2014-08-18T00:16:43Z

Heya RioJosephine,

Firstly please try logging into a different region and changing your outfit and see if your avatar will rez. If your problem turns out to be limited to one specific region, then this region needs to be restarted.

If testing on a different region does not help the please can you try the following: In the top menu bar of the viewer, go to Me -> Choose an Avatar -> Classic -> Choose one of those avatars and use "Select". Your avatar should hopefully rez correctly once you have done this and you can then get dressed normally.

If this doesn't help, create a new folder in your inventory and inside this folder, place a skin, a shape, a hairbase and some eyes (non-prim). Then Right click this folder and REPLACE outfit. You must replace, not wear or add to or it wont work. If your avatar then rezzes, you can get dressed normally.

If you are still having problems then please follow the steps on this wiki page: http://community.secondlife.com/t5/English-Knowledge-Base/Troubleshooting-avatar-appearance/ta-p/1256955

If you are still having problems rezzing your avatar, then you should contact Linden lab support directly from: https://support.secondlife.com/contact-support/

Thanks!

sl-service-account commented 10 years ago

Marissa Linden commented at 2014-08-18T18:56:37Z

Setting status to Contact Support in the event that Whilry's advice doesn't help resolved RioJosephine's issue.