[BUG-7640] Being logged out of second life

[sl-service-account]

Steps to Reproduce

I was at my skybox

Actual Behavior

The last few days every time i log in to second life i am being logged out after a few minutes.I tried logging in from a different computer i have and the same thing happened.I logged in from a different location and i had no problem.I assumed its a problem with my network so i called the company and i upgraded my internet connection, but i still keep logging out.I have seen many people having the same problem,some of them even gave up trying. Many suggesrions were given but none of them said that their problem was fixed.Why is this happening and why can t be solved?Where can i file a ticket to LL concerning exactly that problem?Is it my connection and how it reacts with the sl servers?The problem started right after the last scheduled server maintenance 23 October 2014.Please help me find out what is happening.

Expected Behavior

I was expecting to stay logged inworld

Other information

I have tried multiple viewers but nothing changed.

Attachments

• virtual route.docx 2014-10-28 10:39:59

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-7640 | | Summary | Being logged out of second life | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | Storm Darkspider (storm.darkspider) | | Created at | 2014-10-27T18:13:57Z | | Updated at | 2019-04-08T13:07:03Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2014-10-27T17:04:10.546-0500', "Is there anything you'd like to add?": 'I have tried multiple viewers but nothing changed.', 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'The last few days every time i log in to second life i am being logged out after a few minutes.I tried logging in from a different computer i have and the same thing happened.I logged in from a different location and i had no problem.I assumed its a problem with my network so i called the company and i upgraded my internet connection, but i still keep logging out.I have seen many people having the same problem,some of them even gave up trying. Many suggesrions were given but none of them said that their problem was fixed.Why is this happening and why can t be solved?Where can i file a ticket to LL concerning exactly that problem?Is it my connection and how it reacts with the sl servers?The problem started right after the last scheduled server maintenance 23 October 2014.Please help me find out what is happening.', 'What were you doing when it happened?': 'I was at my skybox ', 'What were you expecting to happen instead?': 'I was expecting to stay logged inworld', 'Where': 'http://maps.secondlife.com/secondlife/Multiscene%20Rentals6/159/177/1201', } ```

[sl-service-account]

Alexa Linden commented at 2014-10-27T22:04:11Z

This viewer is not supported by Linden Lab. For support with third party viewers, please contact that viewer's developers. If you can reproduce this problem on an official Second Life Viewer, please update this issue with information on the supported viewer version accordingly.

When filing a Jira please provide more details of your problem. Without this information your jira will be closed as Needs More information and will not be triaged.

Please include:

(!) Which version of the client are you using? (This can be found in Help, About Second Life) 

(!) Your computer specs (from Help, About Second Life) 

(!) A description of the problem, explaining what you do / see / don't see, including any error messages displayed 

(!) Step by step Directions on how to reproduce your experience. 

(!) A screenshot of what you are seeing. 

Please press the Information Provided button when you have added the additional information. Thanks!

[sl-service-account]

Storm Darkspider commented at 2014-10-28T14:40:05Z

Thanx for the replay Alexa and iam sorry for my lack of information.After checking thoroughly my network i tried taking a virtualroute test to see where exaclty in the internet route the problem was.The analysis was that in general this route is reasonably quick, with hops responding on average within 143ms. However, all hops after hop 7 in network 'Level 3 Communications, Inc.' respond particularly slowly. So i assume that there is a connection point that causes my disconnections. I filed a ticket to the LL and iam waiting for their response.

[sl-service-account]

Whirly Fizzle commented at 2014-10-28T18:30:25Z

Heya Storm,

A few thoughts I have to help you narrow this down while waiting for support to reply...

• You said you tested on another computer and the same problem happened - You didnt say if this computer was on the same network, but I'm presuming it was.
• You said you tried from another location and had no problems - so this does strongly point to your connection or router/modem as being the problem.
• If you have any alt accounts, test with the alts. It's possible that it could be an account specific issue with one account only, caused by something gone amiss in that accounts inventory and if you have a fairly slow connection &/or system plus something amiss with the inventory, it can cause a disconnect. However on a faster system/connection you may not have problems.
• It may not be your actual connection that is the problem, it may be your router/cable modem. If you have a spare router, wire this up and see if the same problem happens.

[sl-service-account]

Storm Darkspider commented at 2014-10-28T18:53:27Z

Thank you Whirly for your answer.I have already tried logging in with alts, i even tried to create a new one but the problem remains, i still get logged out.I have tried to connect with a cable but nothing changed, so all i have to do now is try changing the router.

[sl-service-account]

Saeros Linden commented at 2017-07-07T00:45:26Z

Our apologies, it appears this jira has been a victim of a spammer. We’re cleaning up the offending comments, sorry for the mess!

[sl-service-account]

Emileigh Starbrook commented at 2019-04-08T13:07:04Z

I am in the SLCG and typically patrol by boat all over the grid on every continent.  I have tried to do this with both the current (non-animesh) Firestorm viewer and the current (6.02) Linden Labs viewer.  Crashes due to bad sim handoffs that cause you to "freeze" are the same with each viewer.  Here is what I know:

1) They are statistically numerous. In a typical "patrol" of 50 sims you are likely to fail a minimum of 4 times.  Typically it is more like 6.  That is about a 10% failure rate.

2) It does not matter the sim. If you pick a sim in the center of a 3 x 3 square you can travel around in those 9 sims and you will crash randomly.  Sometimes you crash, sometimes you don't

3) Once you "lock up" you cannot do anything.  Any attempt to teleport tells you that teleports are blocked.  Oddly enough when these problems used to happen, the solution was to open the world map, double click on the sim that the world map showed you being in, and you would get the Teleports Blocked message, but you would be unfrozen.

4) You can immediately log back into that sim normally and it and continue (if you can find your vehicle or a rez zone.) 

5) Interestingly enough it appears avatar attachments may play some role though it is very difficult to tell.  However when you log back normally (item 4 above) more than likely your avatar will have some corruption of mesh attachments.  You may be missing attachments though the "wearing" list shows them being worn.  Refreshing attachments and textures typically doesn't resolve the issue.

6)  Other things:

• Sim type doesn't matter.  You are just as likely to crash crossing mainland sims in Sansara as you are crossing water sims in the Sea of Fables, Space Pigs Bay or the Blake Sea. I have crashed trying to TP out of my home (estate homestead) sim.
• Speed (fast or slow) of crossing doesn't matter
• Consistency of speed (accelerating or decelerating) doesn't matter
• Angle of crossing (perpendictularly or obliquely) doesn't matter
• Altitude (flying vehicles - or just you as an avatar) doesn't matter
• Avatar complexity doesn't matter - I have tried with my normal mesh avatar and my competitive sailing avatar, which has no scripts and a complexity of 1200.
• Complexity of vehicle doesn't matter - in fact vehicle doesn't matter because it will happen on normal sim handoffs (teleports)
• Graphics settings including draw distance doesn't matter
• Viewer version or flavor doesn't matter
• Number of sims previously crossed (number of previous handoffs) doesn't matter though if you consider number 5 above perhaps it does

• Number of sims previously crossed doesn't matter – I have crashed on the first sim crossing.

  I have a log of every sim I have crossed into over the past 3 seeks.  I have many crashes documented. When you cross a sim you statistically have a one in 10 chance of crashing.