sl-service-account
commented
9 years ago Moi Deluxe commented at 2014-11-01T01:31:07Z
Dear Linden Lab Technical Support & Developer Team,
I have a store called MoiMoi since September 2012. I have started to use especially written HUD entitled with Encrypted Texture Change HUD in 26 December 2013 from one of the best script controller by Boshwer Honi. Since 2013, I had re-textured and putted in my Textures in HUD to mix&match with Mesh, I have never face any problem like stick on grey color untill the day beginning of October,2014.
My customers who sending me reviews that They were seeing all texture in grey started two weeks ago and come to more like 1 week ago. I was teleporting to my work place area to help them to be rezzed with no lag place. When I released my SHEY Maribel Shoes 23th October,2014, my friend Silvia Antorian informed me that she was seeing all textures in grey. I have teleported her to my work area and she saw her shoes was rezzed. So, we thought it was the sim lag.
However, This week I got a review from a customer that She was seeing all grey after 5 clicking the Textures and was seeing stick on grey. I have made photo of her that I was seeing her shoes rezzed. Then, I got another review from my SHEY Mercedes Shoes from Kassieanne and explained her what she can do more ( like right click edit inventory and wear the shoes again, or stay in no lag area). I opened the live supported chat and he suggested me that the person who feels this error should contact them via ticket. Another customer contacted today to me via IM that she was seeing all my shoes in grey for my Desire Stilettos which I putted on Marketplace 26th,September,2014. The customers who purchased Desire Stilettos in that 2 weeks period had never came with me any problem.
After all these complain, and I realized this bug causes really big problem day by day that I cannot control anything. I talked creators... was same happening to their HUDs too.
So, by help of Whirly Fizzle ( who I found from Firestorm Support Team), we tested together my 3 shoes in Second Life and Second Life Beta. All her textures was taking slow time and stick on grey.
As, I did lots of works, and spent my time to this huge HUD works indivually and very detail for my SHOES , I would like to see my HUDs Textures load on my Mesh SHOES in quick, with no blur, and with no extra bugs.
I have also outlet store for MoiMoi at my inworld land: http://maps.secondlife.com/secondlife/ArtisticA/86/15/1002
Those MoiMoi items which uses HUDs system should also giving the same fail no matter I did them in the beginning of 2014,January.
I have also talked with Creators who uses different Trademark HUD system, has same problem as far as we talked.
This problem increases really importantly amount of many resident. I hope you can solve this problem.
Thank you so much all support she gave her time to find this bug , Whirly Fizzle.
Thank you so much for all Developers,
Thank you all customer who still support me even with this bug.
Best Regards, Moi.Deluxe
Box of repro shoes can be found here - http://maps.secondlife.com/secondlife/Testylvania%20Sandbox/70/95/22 Look for http://i.imgur.com/c4I4U8d.png
Moi Deluxe contacted Firestorm support because she has had a lot of customers complaining recently that after changing textures a few times on her shoes with the provided texture change HUD, the textures remain stuck grey and do not load. I can easily reproduce this problem on the Linden viewer so I am filing this bug report on her behalf.
Steps To Reproduce
God-take a copy of the box of repro shoes - SLURL above.
There are 3 sets of shoes in this box, all of which reproduce the same problem. The shoes shown in the demo video are "Marcella".
Unpack the Marcella box and wear the "No Feet" alpha, the left shoe and the HUD.
Change the shoe textures using the HUD and observe how the textures load.
Keep camera view still while changing the shoe textures.
When textures fail to load and remain grey, zoom camera out and back and observe whether the texture then loads.
Observed Behaviour
Please see demo video: http://youtu.be/2lrCdXAieuI
Usually the first few texture changes will load the textures fairly quickly on the shoes.
After changing the shoe textures you will eventually see one of 3 things happen:
Often when a texture does not fully load and remains blurry, zooming the camera out and back again causes the texture to sharpen.
The above behaviour is easily reproducible (usually within 5-6 texture changes) and once it starts to happen, almost all texture changes made on the shoes fail with the textures remaining stuck as grey until the camera is zoomed out.
I tested the behaviour with an empty cache and also making sure I had loaded all textures in a session and then relogging, so every texture should have been in my viewer cache. There was no change in behaviour when testing on an empty or dirty cache.
We both also tested on the Aditi region Hail (secondlife://Aditi/secondlife/Hail/134/129/23) which is not using CDN and the same problem reproduced with the same frequency.
I also tested using a pre-HTTP pipeline viewer and the bug still reproduced with the same frequency.
I also tested using pre-Interesting viewers and the bug still reproduced with the same frequency.
I tested disabling HTTP textures and relogging and the bug still reproduced with the same frequency.
Secondlife.log file is attached from the session where I filmed the video.
Expected Behaviour
The textures should load fully and not remain grey until the camera is zoomed. The textures should always load in full detail and not remain blurry.
Attachments
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-7665 | | Summary | Textures on attachments changed using a HUD often remain grey until camera is zoomed out. | | Type | Bug | | Priority | Unset | | Status | Accepted | | Resolution | Accepted | | Reporter | Whirly Fizzle (whirly.fizzle) | | Created at | 2014-10-31T02:51:44Z | | Updated at | 2014-11-03T17:20:53Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2014-10-31T20:31:07.459-0500', 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': '.', 'What were you doing when it happened?': 'Filling in... making video.....', 'What were you expecting to happen instead?': '.', } ```